The role of the Supports Coordinator is to inform, assist, and coordinate a variety of home and other community-based services needed by elderly and other adults to live independently in the community as they choose.
Performance Responsibilities – Essential Functions (other duties may be assigned)
- Performs comprehensive evaluation including assessment of the individual’s unique preferences, physical, social, and emotional functioning, medication, physical environment, natural supports, and financial status. Assessments are conducted in-person at the individual’s residents or other locations determined by the agency or grantor.
- Verifies client’s initial eligibility and continuous eligibility for VAAA programs.
- Develops comprehensive client care plans, utilizing both formal and informal support services to meet the individual’s identified needs emphasizing the person centered approach to establishing a care plan that documents the issues, concerns, conditions and specific supports and interventions needed.
- Provides support to program participants and their allies to facilitate life adjustments and reinforce the participant’s circle of support.
- Provides coordination of services by various internal and external disciplines and providers to address participants’ needs. This includes physicians, home care agencies, hospice, hospitals, community mental health services, etc.
- Provides assistance with accessing Medicare, Medicaid and other third party benefits and services.
- Arranges needed services, monitors provider delivery of services, documents care plan outcomes via telephone or via home visits and follows-up on client health status and service delivery based on Agency policy/protocol, client choice, physical, social, and mental health needs of the client in a cost efficient and effective manner.
- Conducts client reassessments including Medicaid re-determinations and other required paperwork based on agency and grantor’s protocol and policy.
- Ensures that all necessary paperwork, including reports and other required documentation according to agency and regulatory policies and procedures, are completed and submitted in a timely manner.
- Promotes and builds good working relationships with staff of VAAA. Embraces mission. Works with team; assists whenever and wherever needed/required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be a Registered Nurse (RN) with a current license in the State of Michigan.
- Minimum of two (2) years’ experience in client assessment and/or case management, long-term care, home care, or hospice home care experience
Competencies
- To perform the job successfully, an individual should demonstrate and/or possess the following competencies:
- Stellar customer service skills
- Compassionate and empathetic
- Personal effectiveness, credibility, and ethical conduct
- Excellent decision making skills
- Strong performance management skills Confidential
- Excellent attention to detail
- Interpersonal skills
- Ability to speak and write clearly and concisely
- Strong organizational skills Ability to work as a team
- Excellent project management skills
- Ability to analyze, research, and interpret data
- Ability to multitask
- Ability to work with a diverse group of people
- Flexibility Knowledge of Medicare and Medicaid High energy
- Ability to adapt to change
- Ability to work independently
Language Skills
Ability to read and comprehend complex instructions, correspondence, and memos, including state reports, and documents. Ability to appropriately respond to common inquiries or complaints from customers, regulatory agencies, vendors, and/or members of the business community. Ability to effectively present information in one-on-one and small group situations to leadership, Board of Directors, community members, visitors, vendors, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to define problems, collect data, establish facts, and draw valid conclusions.
Computer Skills
To perform this job successfully, an individual should have proficient knowledge of Microsoft Office Suite products, emails, group messaging, data collection, VAAA software, and other database and spreadsheet programs. Proficient typing skills a must to complete computerized assessments via a laptop computer in the home and for follow up paperwork.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to walk, stand, talk, hear, and/or use repetitive motions. The employee is occasionally required to sit, stoop, climb, balance, pull, push, and reach. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The employee must occasionally lift and/or move up to 30 pounds.
