Position: Automation Support Associate - Kendall Electric
Location: Grand Rapids, MI
Job Id: 2053
# of Openings: 1
Automation Support Associate - Kendall Electric
About The Kendall Group
Kendall Electric, a division of The Kendall Group seeks a talented, creative, self-motivated individual for our Automation Support Associate position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Automation Sales Manager, the Automation Support Associate is a key member of the Sales team. Responsibilities for this role include researching customer purchase history, creating quotations, managing delivery schedules, managing registrations, and following-up with customers for Rockwell Automation software products and services. This is a supporting role to our customers, Inside/Outside Sales Teams, and Automation Specialists.This position will support sales at multiple Kendall Electric locations.
Exciting work you will do:
The essential duties and responsibilities of an Automation Support Associate will consist of, but are not limited to, the following:
Quotations for new software licenses, customer training, product repairs, projects, and engineering labor
Quotations for contracts related to software, technical support, repairs, and other contractual services offerings
Work directly with Kendall Account Managers (sales) on the accounts they cover
Work directly with Kendall Automation Engineers to research customers software installations, repair & training history, and support contracts
Work directly with Kendall Inside Sales that will be processing orders for software and contracts
Work directly with customers on new quotations and renewal contracts
Other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and collaboration
Priority Setting
Planning and organizing
Time Management
What you'll need:
Education: High School diploma or GED equivalent
Work Experience: Interest of experience working in a sales environment; Experience with providing quotations and processing order
Analytics/Computer Skills: Experience with business systems such as SAP and Eclipse; Experience with Mircorsoft Office; willing to learn the many software and contract offerings from Rockwell Automation
Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; Self-motivated to learn new processes and accomplish tasks when due
Communication Skills: Strong interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills
Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
Physical Environment: Normal office environment
Qualifications we prefer but don't require:
Education: Associates or bachelor's degree
Apply for this Position
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
