COORDINATOR OF LEARNING OPERATIONS JOB DESCRIPTION
Department: Community and Learning
FLSA Status: Exempt
Work Location: Hybrid: Primarily onsite, with some remote work
FT/PT: Full Time
Last Revision Date: June 13, 2024
The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in historic Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music.
The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, diversity, resilience, collaboration, and innovation.
The DSO’s commitment to diversity, equity, and inclusion is paramount to who we are; we work to create an environment where all employees are seen, valued, and supported to enable their best every day.
This is essential as we pursue our mission to impact lives through unforgettable musical experiences by sustaining a world class orchestra for the city of Detroit and the global community.
The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org.
Position Summary: The Coordinator of Learning Operations is a pivotal member of the Community & Learning team at the DSO. Reporting to the Manager of Learning, Programs and Student Development, the Coordinator of Learning Operations works directly with students, families, teaching faculty, administrative staff, orchestra musicians, and community partners to implement music education and enrichment programs of the highest quality. These programs include the training ensembles of the Wu Family Academy, and community-based partnerships.
Specific Duties and Responsibilities:
- Work with the Manager of Learning, Programs & Student Development and the Learning team to manage the artistic and event operations of the Training Ensembles of the Wu Family Academy
- Communicate and confirm schedules, event details, and logistical needs to staff, faculty, and instructors
- Ensure a smooth-running and high-impact musical experience for students by developing appropriate relationships with students, parents, and faculty, consistently providing outstanding customer service to all constituents
- Manage the general training ensemble email and phone inbox
- Lead logistical planning for all training ensemble rehearsals, concerts, special events, touring, recordings, and auditions
- Arrange weekly transportation for Civic Youth Ensembles students
- Manage databases, all learning platforms, and calendars
- Record and manage financial information including general ledger, accounts payable, receivables and tuition
- Serve as Manager on Duty for rehearsals and concerts
- Track attendance of students, faculty, mentors, and staff
- Perform other duties as assigned
Required Position Qualifications:
- Strong organization, communication, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven environment
- Strong interpersonal skills to work with a wide variety of stakeholders, including musicians, staff, students, families, community members, and leaders in the field
- Collaborative and thrives in a strong team environment
- Ability to operate in a PC network environment and proficiency with all Microsoft Office programs and Google online apps
- Ability to act independently, take initiative, and meet changing priorities
- Successful experience working in, and contributing to, a collaborative, team environment
Desired Qualifications:
- 1-2 years experience in music education
- Demonstrated experience and investment in issues of diversity, equity, and inclusion
- Familiar with Detroit and have a deep commitment to impact in the city
- Experience with Percussion Tech a plus
- Spanish language fluency a plus
Additional Information:
- This is a salaried, non-union position
- Successful candidates must be available to work a varying schedule, including nights and weekends, to meet the needs of the Learning Program’s schedule. This position regularly works on Saturdays.
- All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates.
Physical Requirements:
This role primarily works in an office environment, and frequently has prolonged periods of sitting and looking at a computer screen.
Position Reports to: Manager of Learning, Student and Program Development
Direct Reports: N/A