The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirements, and resolution. They will resolve internal and external customer issue via calls or email.
Role and Responsibilities
Handle inbound calls from customers or technicians 24/7/365. Able to dispatch when necessary.
Gather vital details from customers or technicians related to the reason for the call, and identify the appropriate course of action needed to handle the call.
Enter vital details related to service calls in to the appropriate application, determining the priority of the service call, and setting the customers' expectations.
Handle follow up and escalation of service calls when applicable
During non-business hours, weekends, and holidays monitor and dispatch service calls to technicians using the on-call application, and escalating when necessary.
Requirements:
0-1 year Customer Engagement
High School or GED
Work schedule is third shift from 8am-4:30pm. Days off are Wednesday and Thursday.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
