SUMMARY
Serves food and beverages to Guests and Beverage Servers in an "Unsurpassed Service" manner, maintains a clean, attractive environment in accordance with all Company standards, policies, and procedures. Initiates and engages in positive Guest interactions in a professional and courteous manner.
ESSENTIAL QUALIFICATIONS
EDUCATION
High School Diploma or GED preferred
EXPERIENCE
One (1) year of prior bartending experience preferred.
KNOWLEDGE, SKILLS, & ABILITIES
Must be 18+ years of age.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal forms.
Must manage time effectively with minimal supervision.
Must demonstrate sound judgment and mature decision-making.
Must possess and demonstrate great attention to detail in order to maintain unit's appearance and operating standards.
Ability to work effectively in a high-volume environment while maintaining proper portion control, safety, health, and service standards.
Must have cash handling experience; responsible for all transactions in a Casino environment.
Must be able to work a flexible schedule.
Must be willing and able to participate in ongoing training.
Must be able to obtain a Health Card and Alcohol Awareness Card. Must keep all required cards on you during your shift.
Serve alcohol responsibly in accordance with Alcohol Awareness training.
DUTIES AND RESPONSIBILITIES
Responsible for practicing, supporting, and promoting Gun Lake Casino's "Unsurpassed Service" standards at all times.
Responsible for knowing the types of classes (i.e. well, call, premium, ultra & specialty) and brand names of the products we offer. Must be familiar with the acceptable alternative item to offer a Guest in the event an item ordered is not available.
Must be able to prepare and pour drinks in a timely manner. Must pass Company testing and standards as it relates to free pouring, using a jigger and gun. Must have detailed knowledge and understanding of comp pours and portion size standards. Must be able to operate all soda, juice, and liquor guns.
Perform proper shaking standards as determined by the Company.
Have a thorough understanding and knowledge of all drink recipes and the preparation and garnishment of the drinks. Use appropriate glassware as determined by outlet and/or drink recipes.
Maintain a clean, properly stocked, and organized bar, lounge, dining area, and side station including, but not limited to all glassware, condiments, and dry goods.
Verify par levels for all products and equipment needs within the designated work area at the beginning of each shift. Must bring shortages and/or needs to the attention of the manager on duty.
Be approachable to internal and external Guests. Be able to anticipate Guests' needs and check on them regularly.
Deliver all food and beverage items to the Guests in a timely and accurate fashion.
Inform manager on duty of any Team Member or Guest opportunities.
Knowledge of Company Safety procedures and emergency evacuation procedures for the Guests and Team Members.
Must ensure all health and safety regulations are followed. Bartender must maintain required bar cleanliness throughout shift.
Have a full understanding and ability to operate all applicable InfoGenesis POS screens. Able to handle Company funds through cash transactions on the POS system in accordance with all Company policies and procedures. Able to maintain accurate and proper comp and cash handling procedures. Ensures there is no co-mingling of funds.
Handle the chemicals for the glass washing machine in a safe manner. Have knowledge of where the MSDS booklet is located for the area.
Responsible and accountable for all cash variances +/- $16.00.
Responsible for the verification of all liquor deliveries. Verify the form against the accrual product received and make a notation of items not received. Bartender must notify management of all shortages or overage on the delivery.
Must run and comply with all closing reports and procedures at the end of shift in accordance with the Company's departmental standards.
Beverage Team Members must be able to answer Guest's questions and be familiar with all menu items within their outlet. Team Members must practice service standards and appropriate sequence of service for food and beverage service.
Must maintain "Unsurpassed Service" personal grooming and uniform standards per departmental and Company standards.
Must maintain proper flow of beverage service to internal and external guests in accordance with all Gun Lake Casino's standards and cocktail call procedures, in an "Unsurpassed Service" and efficient manner.
All other duties as assigned.
PHYSICAL REQUIREMENTS
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Requires the physical ability to climb, push, pull, stoop, walk, grasp, sit, stand, bend, and reach for the duration of shift.
Requires a normal sense of smell, taste, hearing, and touch.
Must be capable of lifting 30 lbs. with or without assistance.
WORK CONDITIONS
Work is typically in an area, which may be unusually hot, cold, noisy, and may contain second-hand smoke. Work may be performed in small areas with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guests.
DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires the ability to pass a criminal background investigation, and drug/alcohol test.
INDIAN PREFERENCE
The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.
Gun Lake Tribal Gaming Authority reserves the right to make changes to the above job description as necessary.