Overview
National/Alamo is hiring for a full-time Rental Return Agent. The Rental Return Agent, using a handheld device, is responsible for providing exceptional and efficient service during the rental return process. They answer questions, record vehicle millage, fuel level and condition; in addition to completing the rental process. Rental Return Agents are one of the final customer touch points to ensure the customers were completely satisfied with the rental process.
This position pays $17 / hour plus bonus incentives each month!!
Full Benefits Provided: Health, Vision, Dental, 401K, Paid Time-Off
DTW Airport - 338 Lucas Dr. Detroit 48242 (Romulus area)
Must be avaible to work the following schedule:
Friday 10P- Saturday 6:30A, Saturday 10P- Sunday 6:30A, and Sunday 10P- Monday 6:30A
We are a multi-billion industry leader, known for exceptional service. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees
Responsibilities
Greet customers as they arrive to return their rental.
Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
Accurately complete rental transaction and ensure customer satisfaction.
Review rental changes and provide an accurate receipt to customer.
Provide information to customer regarding transportation to the airport terminal.
Inquire about level of customer service and document any concerns.
Accurately check vehicle for damage.
Assist in keeping lot organized for ease of access and traffic flow.
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
High School Diploma or G.E.D. required
Minimum of 6 months customer service experience
Must have a valid driver's license with no more than 2 moving violations within the last 3 years
No drug or alcohol related convictions on driving record in the last 5 years
Must be able to work outdoors (parking lot and garage) in the elements with long periods of standing
Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be avaible to work the following schedule:
Friday 10P- Saturday 6:30A, Saturday 10P- Sunday 6:30A, and Sunday 10P- Monday 6:30A
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.