Job Details

Summary

The role of Retail Assistant Manager within Williams Gun Sight Company is to complete the duties of a sales associate, in addition to managerial responsibilities such as; guiding and training sales associates, responding to manager phone calls and pages, process more complex retail transactions, and participate in inventory processes. 

 Responsibilities Include but are not limited to:

• Sales:  
  1. Selling firearms and related accessories.
  2. Able to provide superior customer service to all customers on the retail floor and/or over the phone. 
  3. Providing knowledgeable safe firearm handling techniques and product information to customers purchasing firearms.
  4. Daily stocking and merchandising of shelves and firearm cabinets.
  5. Daily/weekly clean-up of retail floor, displays, bathrooms, and storage areas.
  6. Use of computer to track inventory for potential sales to retail customers.
  7. Ability to take direction for daily tasks or projects related to Williams’ retail department from upper management.
• Assistant Managerial Responsibilities:
  1. Problem solving regarding customer service, inventory, sales activities, conflict resolution etc. and assisting sales associate employees with problem solving.
  2. Process returns
  3. Respond to Manager Pages
  4. Transfers
  5. Write-up employee purchases
  6. Collect supplies and forms as needed from office building
  7. If General Manager is not available; take employee call-ins
  8. Escalate employee performance / relations issues to General Manager, COO, and HR as needed.
  9. Process NICS calls/checks/proceeds
  10. Transfer delays
  11. Process Special Orders
  12. Investigate and complete inventory fixes. Escalate as needed (involve General Manager, Office Manager, Purchaser as needed)
  13. Participate in Inventories
  14. Take Warehouse calls on the weekends

 Education, Skills, and Requirements:

• Retail sales experience at least 3 years required; firearm sales experience preferred
• MUST be extremely punctual
• MUST Have the ability to work weekends
• Must have firearm and firearm safety experience from either personal or prior professional use. 
• Must have basic computer knowledge to check inventory and research products via the internet.

 Physical Demands

• Employee must possess the physical requirements to perform activates listed above.
• Employee must be physically able to work on their feet for an 8-10 hour shift while selling retail products.
• Employee must be able to lift up to 10 lbs comfortably for daily tasks.
• Must be 18 years old and not have a felony conviction to apply for this position.

 Incidental Duties

The above statements describe the general nature and level of work being performed in this job.  They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required by management.