ABOUT THE ROLE
Location: Remote - Michigan residents
Are you fluent in Spanish and English? Do you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home!
As a remote, Bilingual Spanish Repurchase Coordinator at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.
If you have a professional demeanor and the ability to communicate well in both Spanish and English, we'd love to talk to you! While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!
- Ensure case accuracy
- Assemble case documentation
- Manage communications between the car owner, auto dealer and lending institution
- Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
What's it Like?
What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.
We make sure you have the tools you need to be able to do your job right and stay connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
- Computer navigation, typing and Microsoft Office skills
- Strong attention to detail
Eligibility Requirements
- Fluency in Spanish and English (spoken and written)
- High school diploma or equivalent
- Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
- Able to work shifts within the center's hours of operation:
- Monday to Friday (no weekends!)
- Primary shift: 8 a.m. - 5 p.m. Eastern time
- Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
Nice to Have
- Prior experience working in banking, mortgages, accounting or an automotive dealership
- College degree
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://insde.co/7i4q)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
