Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
Assists Inpatient Access team with clerical tasks and paperwork requirements. Maintain preregistration workflows and communications. Assist with coordination between inpatient clinical team and inpatient access team and ensures timely delivery of information for safe transfer of patient health information and details. Supports with departmental projects and quality assurance as requested.
Essential Job Responsibilities
Maintains departmental records and filing systems on a timely basis. Maintains and orders office supplies and certain departmental supplies and equipment as requested.
Answers departmental phone lines, takes messages, transfers calls or pages as appropriate. Makes business phone calls as necessary. Schedules appointments for department staff.
Maintains Policies and Procedures Manual and updates as necessary.
Completes departmental copying and distribution.
Access, navigate and interpret multiple reporting platforms including internal website, electronic medical records, and data analytics and reporting.
Efficiently manages intake operations including pre-registration, uploading records into EMR, and collaborates with other support teams to ensure patient information is accurate.
Compiles marketing materials for distribution to patients and referral sources.
Database record maintenance in eRehab and Epic for accuracy in data collection.
Sorts, opens, collects and distributes departmental mail.
Embrace Diversity, Equity and Inclusion, by:
Treating everyone with dignity and respect
Opening more doors to opportunities for underrepresented cultures
Growing talent and people
Evaluating and eliminating disparities
Taking action against injustices, bias and racism
Honoring our differences and how to collaborate
Educating staff, patients and the communities we care for
Restoring Hope and Freedom, together
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
High School Diploma or equivalent experience
Excellent telephone and customer service skills
Excellent problem solving/critical thinking skills
Excellent organizational skills
Preferred Job Qualifications
Associates Degree
Knowledge of physical rehabilitation
Minimum of 1 year previous health care experience
Knowledge of medical terminology
Knowledge of insurance authorization/reimbursement guidelines for rehabilitation
Physical Requirements for Essential Job Qualification
Levels:
None (No specific requirements)
Occasionally (Less than 1/3)
Frequently (1/3 to 2/3)
Majority (More than 2/3)
Remain in a stationary position: majority
Traverse or move around work location: none
Use keyboard: frequently
Operate or use department specific equipment: none
Ascend/Descend equipment or ladder: none
Position self to accomplish the Essential Functions of the role: none
Receive and communicate information and ideas for understanding: frequently
Transport, position, and/or exert force:
Up to 10 pounds:occasionally
Up to 25 pounds:_____
Up to 50 pounds:_____
Up to 75 pounds:... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
