Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.
Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
Flexible scheduling that allows you to pick your own hours on your assigned flex days.
98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
Account Solutions Representative
What's In It For You!
Above market pay structure starting at $16.50 - $18.50/hour (based on experience) plus uncapped monthly bonus based on performance.
The estimated average bonus target for this position is around $800/month.
Paid bi-weekly
Annual hourly pay increases based on your performance
Competitive benefits/perks that begin on your first day!
Work from home/remote
Medical, Dental, Vision
Paid training
Paid time off and paid holidays
Computer equipment provided (monitors, mouse, keyboard, webcam)
Paid parental time
401k with employer match
Tuition reimbursement
Growth opportunities to advance your career
Ongoing training and development
Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!
When Will You Work?
Mandatory 5 week virtual training Monday through Friday 8am - 5pm starting on 6/3/2024
Schedule:
*Schedule choices are listed below in Eastern Standard Time (EST)
Option1:
Every Saturday or Sunday
Pay Week: Monday: flexible, Tuesday: flexible, Wednesday: 12pm- 9pm, Thursday: flexible, Friday: off, Saturday: off, Sunday: 8am-5pm
Non-Pay Week: Monday: flexible, Tuesday: flexible, Wednesday: 12pm-9pm, Thursday: flexible, Friday: off, Saturday: off, Sunday: 8am-5pm
Option2:
Every Other Weekend
Pay Week: Monday: flexible, Tuesday: flexible, Wednesday: off, Thursday: 12pm - 9pm, Friday: off, Saturday: 8am - 5pm, Sunday: 8am - 5pm
Non-Pay Week: Monday: flexible, Tuesday: flexible, Wednesday: flexible, Thursday: 12pm - 9pm, Friday: flexible, Saturday: off, Sunday: off
Option3:
Every Weekend
Pay Week: Monday: flexible, Tuesday: 12pm - 9pm, Wednesday: flexible, Thursday: off, Friday: off, Saturday: 8am - 5pm, Sunday: 8am - 5pm
Non-Pay Week: Monday: flexible, Tuesday: 12pm - 9pm, Wednesday: flexible, Thursday: off, Friday: off, Saturday: 8am - 5pm Sunday: 8am - 5pm
What Will You Do?
You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:
Create solutions to assist the customer from becoming further past due and get them current, where possible
Create a solution to assist the customer to cancel or stop vehicle repossession
Handle Phone Calls: You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)
You help these customers by:
Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
Professionally and respectfully working with customers to help them bring and keep their account current
Ensuring the information that we depend on to contact the customer is up to date
Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel repossessions based on their specific situation
Supporting additional customer service requests
What Skills/Experience Are We Looking For?
Must have:
High School Diploma
High speed internet connection with a minimum of 15mbps download speed
Nice to have:
Previous customer service and/or collection experience in call center environment
Experience in the finance or automotive industry
Experience in any position... For full info follow application link.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
