Description
This position is a 9 months fixed term contract
Do you have a desire to make a major contribution in the rapid growth environment of Cloud Computing?
Do you want to build your skills in marketing and sales for long term career growth?
If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.youtube.com/watch?v=KNQXtF56rMw)
We are looking for talented builders to join the Global MRC team based in Milan to engage with AWS new and prospective customers in Italy.
MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.
Key job responsibilities
· Respond to customers' inquiries in a timely manner to accelerate their cloud journey
· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.
· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.
· Through nurture efforts, create higher value leads resulting in higher conversion rates.
· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat
· Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experience.
We are open to hiring candidates to work out of one of the following locations:
Milan, MI, ITA
Basic Qualifications
· Bachelor's degree
· 1+ years of work experience in Sales, Marketing or customer engagement roles
· Work experience in a fast-paced and highly cross-functional organization - high-tech products/services preferred.
· Have the ability to listen to customers, understand needs, and ask clarifying/probing questions.
· Clear, concise, and confident communicator via phone or chat.
· A fast learner with strong curiosity.
· Ability to think logically and structure answers.
Preferred Qualifications
· AWS Cloud Practitioner Certification / AWS Certified Solutions Architect - Associate.
· In-depth knowledge and understanding of existing and developing technologies related to cloud computing: understand and identify opportunities for customers.
· Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast.
· Ability to deal with ambiguity.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
