Position: 988 Suicide and Crisis Lifeline Representative
Req.#: 24-85
FTE: Full-Time, Non-Exempt
Unit: UAW
Department/Location: Access Services Center
Wage: $17.24 hourly rate, which equals to $35,862.76. Comprehensive benefits package.
Additional compensation: $2 shift differential on each hour worked.
988 Suicide and Crisis Lifeline Representative
Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking a 988 Suicide and Crisis Lifeline Representative to provide 24/7 confidential support, de-escalation/interventions, and resources to those in crisis or concerned for loved ones in crisis, through telecommunications.
The 988 Lifeline is a national network of local crisis centers that provides 24/7 free and confidential emotional support to people in crisis. This includes individuals who are experiencing a crisis including mental health, substance use, and suicidal ideation.
This is a Full-time position working 40 hours a week, Monday to Friday from 3pm until 11pm. Holiday rotation is included. The employee hired for this position will work on-site at our 790 Fuller Ave. NE, Grand Rapids, MI location.
Job interviews are being conducted via the internet or in-person.
MINIMUM QUALIFICATIONS:
- High school diploma or equivalent.
- Experience in a call center and/or customer service position.
- Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing at the same time.
- Proficient computer skills including Microsoft products such as Word, Teams, and Outlook.
- Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations.
- Ability to handle volatile, triggering and emotional situations calmly and rationally when required.
- Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
- Ability to adapt to changes in product, processes, and last-minute updates with ease.
PREFERRED QUALIFICATIONS:
- Experience in a social services not-for-profit agency preferred.
- Experience working in a behavioral health field preferred.
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required.
For a detailed job description and responsibilities please see the pdf document attached to this posting. Applications are accepted until the position is filled. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org.
We are committed to attracting a diverse and talented work force to meet the needs of our diverse community. Network180 offers an attractive benefit package including health, dental, vision, retirement plan, life insurance, and short- and long-term disability.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
