Position: 911 Crisis Call Diversion Clinician
Req.#: 24-73
FTE: Full-time, Non-Exempt
Unit: UAW
Department/Location: Access Center Department
Wage: $27.49 hrly, which equals to $57,181.68. Comprehensive benefits package.
Additional Compensation: $6,000 Sign-On Bonus,
911 Crisis Call Diversion Clinician
Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the community behavioral health organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
We are seeking a 911 Crisis Call Diversion Clinician. This role is embedded in the Kent County 911 dispatch center to respond to behavioral health crisis calls over the phone and resolve issues through crisis counseling or referral to services within the Network180 crisis continuum of care. The aim is to divert some 911 calls to non-law enforcement responders such as mobile crisis response teams, local call centers, and the national mental health crisis and suicide prevention number (988) who can best address mental health and substance use needs to alleviate demands on law enforcement, fire, medical and/or other emergency personnel and equipment.
This position will aid in developing protocols for transferring 911 calls to 988 for telephone support and referral for services. This position will assist in the development of workflows and programmatic implementation of this model in partnership with Network180 Leadership, 988/Access Line Representatives, the Kent County Sherrif’s Office, 911 Dispatch Operators, and other community stakeholders.
This position is full-time, 40 hours a week, and could work either 5 days a week, 8-hour shifts OR 4 days a week, 10-hour shifts. The work schedule hours depend on the candidate's availability. There are no current weekend or holiday expectations for this role. The role is in person at 703 Ball Ave NE, Grand Rapids, Mi 49503.
Network180 has made the safety of our employees a priority. We provide Personal Protection Equipment to our employees and thorough safety and cleaning protocols are in place. Job interviews are being conducted either virtually or in-person.
MINIMUM QUALIFICATIONS:
- Master’s degree in Social Work, Psychology, Counseling, or Counseling Psychology.
- Limited or full licensure in the State of Michigan as a licensed master social worker, professional counselor, marriage and family therapist, or psychologist; OR be eligible for a limited license as stated above and obtain that licensure within three (3) months of hire.
- Thorough working knowledge of the practices and principles of psychological, emotional, and sociological assessment and diagnosis.
- Thorough working knowledge of professional ethics and standards of practice.
- Demonstrated proficiency in multitasking; defined by speaking on the phone, utilizing multiple computer applications, researching, and typing simultaneously.
- Proven ability to type brief statements accurately and quickly on various input devices.
- Proficient computer skills including Microsoft products such as Word, Teams, and Outlook.
- Excellent communication skills, both verbal and written; including ability to communicate clearly and concisely in stressful situations.
- Ability to handle volatile, triggering, and emotional situations calmly and rationally.
- Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
- Complete and successfully pass a thorough and comprehensive law enforcement background investigation and interview.
PREFERRED QUALIFICATIONS:
- Full licensure in the State of Michigan as a licensed master social worker, professional counselor, marriage and family therapist, or psychologist.
- At least one year of experience in community-based crisis intervention.
- Specialized training and at least one year of experience in the examination, evaluation, and treatment of minors and their families.
- Bilingual English/Spanish.
- Credentialed through the Michigan Certificate Board for Addiction Professionals.
- At least three years post graduate experience.
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required.
For a detailed job description and responsibilities please see pdf document attached to this posting. Applications are accepted until the position is filled. Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify.
Network180 is a drug and alcohol-free workplace, which includes the prohibition of medical and recreational marijuana use. Successful completion of a drug screen is part of our background check process.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org.
We are committed to attracting a diverse and talented work force to meet the needs of our diverse community. Network180 offers an attractive benefit package including health, dental, vision, retirement plan, life insurance, and short- and long-term disability.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.