Overview The Business Consultant will use identified best practices to implement the symplr Provider product for customers. This will be accomplished by identifying and documenting customer business requirements. In this role, you are responsible for configuration, training, and consultation services for customers while they implement and optimize their adoption of symplr Provider. Duties & Responsibilities * Become a best practice champion and industry knowledge expert on symplr products * Aligns the configuration of symplr products to meet the customer stated business requirements * Facilitate training courses on symplr products * Provide customer deliverables which may include documenting and diagraming business processes, creating end-user training materials, data mapping documents and provide consultative recommendation * Work across the symplr implementation team to ensure customer deliverables align with desired outcomes * Apply analytical and problem-solving skills to work, troubleshoot and resolve challenges as they arise * Exercise discernment - identify how to handle and escalate situations * Take initiative to quickly learn evolving aspects of the role and products * Evaluate implementation methodology and best practices regularly and provide recommendations for improvement * Drive advancement across the organization (sales support, internal enablement, influence on product feature/capabilities, marketing, etc.) * Other duties as assigned Skills Required * Excellent time management, resource organization and priority establishment skills with the ability to multi-task * Ability to work with an optimistic attitude both independently and as part of a team * Excellent written and verbal communication skills * Ability to interact with a diverse audience to obtain defined objectives and outcomes * Ability to present symplr products and diverse concepts to an audience * Ability to evaluate customer's current state and map to future state best practices * Excellent interpersonal and collaboration skills to work with both technical and nontechnical individuals * Ability to effectively influence and guide customers * Ability to effectively interface with all levels inside and outside the company, including senior management * Proficient use of Microsoft Office programs, especially Word, Excel and workflow software such as Microsoft Visio, and demonstrated ability to learn applications and programs as needed * Excellent critical thinking and problem-solving skills Skills Preferred: * Experience creating SQL queries and/or reporting background * Experience with Credentialing * Experience using symplr Provider or Payer Qualifications Required: * Bachelor's Degree or equivalent work experience or certifications * Minimum 1 year of experience consulting in the Healthcare industry or experience with symplr products Min USD $60,000.00/Yr. Max USD $75,000.00/Yr.
