A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
- Template Editing ? Review and process permanent and temporary template changes. Responsible for opening and closing of templates. Responsible for following Ambulatory Care Operations Committee Guidelines and communicating expectations to stakeholders. Responsible for communication to staff and faculty regarding permanent and temporary changes.
- Room Allocation? Responsible for managing exam room allocation and metrics.
- Back-up coverage ? provide front desk coverage to Clinical PSA team as needed.
- Miscellaneous - Other duties as assigned by administrative leadership.
- Provide outstanding customer service in a busy, fast-paced office setting.
- Greet patients and complete the check-in process verifying demographic and insurance information.
- Schedule new and return patient visits determining appropriate provider based on specific standards.
- Collect payments from patients and provide receipt of payment.
- Work within an electronic medical record to complete clerical tasks.
- Use various scheduling work queues to schedule patients.
- Make outgoing calls to patients for scheduling or rescheduling appointments.
- Patient letter and forms management such as FMLA and Return-to-School/Work.
- Charge Reconciliation.
- Regular combing of schedules to ensure proper appointment placement and schedule utilization.
- Fax server. Outside records for patients.
- High School Diploma or GED.
- 3-4 years of experience
- Previous experience using Outlook calendars.
- Proficiency in Microsoft Office software, as well as other database, e-mail, and calendar-keeping software
- Experience with MiChart (Cadence and Reporting Workbench), Credentialed Super User desired
- Strong interpersonal skills and ability to successfully work with all levels of faculty and staff
- Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities
- Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge
- Team oriented individual
- Demonstrated excellent attendance record
- Knowledge of basic medical terminology.
- Prior experience performing complex scheduling.
- Familiarity with obtaining medical records or professional medical billing.
- Financial counseling experience for healthcare patients.
- Communicates effectively.
- Demonstrates active listening, written, verbal and information technology skills.
- Associates degree and/or an equivalent combination of education and experience.
- Strong office computing experience required, advanced skills with Microsoft Office applications highly desired
- Considerable knowledge of university policies and procedures related to the responsibility of this job
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three c
