Description
About Us:
USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly developed proprietary network of over 11,000 service partners, USM delivers consistent facilities maintenance services across a nationwide footprint for approximately 150 customers in over 80,000 locations in all 50 states, Puerto Rico, and Canada.
Job Title: Field Quality Specialist
Job Summary:
The Field Quality Specialist is responsible for managing 75-120 Retail site locations. Role is based in IL or Ohio. Role is dedicated to ensuring vendor service delivery meets customer expectations. Position serves as an operational escalation point between the client(s) field operations, specifically District Managers/AVPS, and, in some instances, store managers, in addition to USM internal account teams. This individual also partners with Account Management in a relationship management capacity to support the client(s). This individual is responsible for visiting the daily locations in their territory at a minimum of once a month;some locations may require multiple visits. This individual is also responsible for visiting in-house sites every other month. This individual assists with vendor on-boarding, training, and building relationships with the crews and key points of contacts. The Field Quality Specialist may be required to attend services and is required to support grand openings and remodels with visitations on specific dates
Essential Duties and Responsibilities:
Visits sites in the designated territory minimum once per month.
Drives operational service performance of suppliers inclusive of training and on-site visits
Meets and tours with District Managers as required, minimum once per quarter. Reaches out monthly via phone or email.
Trains crews on-site
Works closely with internal service team to drive customer service and resolutions
Reviews contracted services and frequencies with Account Management to find opportunity for additional services.
Any other duties assigned by management.
Qualifications:
Minimum BS/BA degree in Business related field or the equivalent in education and work experience. Advance Degree/Certification in specialty floor care preferred
Floor care experience preferred. Equivalent combination of training, education and experience. Strong operational and training experience and previous background in facilities services management preferred.
Valid driver's license and passport. OSHA 10 course completion.
Bi-lingual communication skills (Spanish/English) a plus.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
