GENERAL SUMMARY:
Responsible for the retention and growth of the Medicare line of business (both Individual and Group) accounting for more than $400 million in annual revenue. Support membership growth through the development and implementation of process improvements for both new sales (group and individual) and the employer group renewal process. Coordinate the development and implementation of specific sales and growth strategies, working across multiple departments and teams, including business development, labor, advertising, client services, underwriting and planning and marketing support. Coordinate the development and implementation of Medicare Advantage sales strategies, compliance activities and oversight for both internal and external agents and agencies.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Refine and monitor key performance indicators (KPIs) for the Auto Accounts Unit. Identify and escalate any areas of performance that fall outside of expected levels to sales leadership and senior management. Collaborate with sales team on possible solutions to any performance gaps.
Maintain sales policies and procedures insuring that they are updated with new or revised regulations.
Conduct annual training (or as needed) with all sales agents as required by CMS.
Conduct continuous reviews / audits on sales agents and agencies.
Develop, maintain an up to date calendar of events for all agents and insuring that the appropriate notification is filed with regulatory agencies.
Collaborate with account executives; sales leadership and planning and marketing support to assure that Request for Proposal (RFP) responses are accurate, complete, timely and compelling to the employer group, consultants and agents.
Evaluate, and modify as necessary, sales presentations to assure consistent, accurate and compelling messaging and value proposition. Evaluate and provide feedback to sales team on "practice" presentations prior to delivery to selected clients.
Identify opportunities for sales and product training and work with sales leadership and organizational development to provide necessary training for existing team and develop standardized training process for new employees within the sales and marketing department.
Attend regular and/or critical meetings, events and sales functions with internal and/or external customers to promote HAP Products and Services. Plan and prepare for appropriate promotional materials to be distributed at various functions.
Conduct in person sales meetings with both individual agents and agencies within assigned territory.
Be the liaison for the Sales team and communicate effectively to provide expertise, knowledge and recommendations for seamless daily operations. Bring concerns and pending issues to the Director in a timely manner for balanced resolutions.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's Degree or four (4) years of relevant experience may be considered in lieu of the degree requirement.
Minimum of five (5) years of successful sales experience.
Minimum of three (3) years of leadership and/or management experience.
Familiarity with health plan operations and federal and state regulations.
Familiarity with a broad range of health plan options (HMO, PPO, CDHP).
CERTIFICATIONS/LICENSURES REQUIRED:
Must possess a valid Driver's license and maintain an acceptable driving record.
Possess and maintain a Michigan Accident and Health, and Life Resident Producer's license or obtain within 45 days of hire.
Skills and Abilities:
Demonstrated leadership skills
Excellent written and oral communication skills
Strong presentation skills
Strong interpersonal skills
Commitment to service excellence
Respect for diversity
Ability to manage multiple projects
Strong organizational and time management skills
Strong analytical skills and attention to detail
Ability to coach and guide sales team, including implementation of appropriate staff training
Excellent public relations and public speaking skills
Team spirited
Strong understanding of the sales process for both group new business and sales
Working knowledge of an integrated health delivery system
Proficiency operating personal computers and associated software programs including, but not limited to, Word, Excel, and Power Point
Travel - Frequent travel including overnight stays
Must be able to work off-hours and extended hours as necessary
Additional Information
Organization: HAP (Health Alliance Plan)
Department: Medicare & Individual Sales
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.