JOB DESCRIPTION
EXECUTIVE POSITION TITLE: Corewell Health East Medical Director of Quality
REPORTS TO: Corewell Health East Senior Vice President, Chief Quality & Safety Officer (CQO)
JOB CODE:
GENERAL SUMMARY:
The role of the Medical Director of Quality (MDQ) is to ensure Corewell Health East's patients receive their care in a safe environment that is free from harm while ensuring them the receipt of the highest quality, evidence-based interventions to lead them to their optimal level of health and functioning. The role serves as the physician developing and supporting quality and clinical standardization of service lines, as well as leading strategic and clinical advancement priorities. The MDQ works directly with and under the direction of the Senior Vice President, Chief Quality & Safety Officer, and in close coordination with the Service Line Chief.
AREA OF RESPONSIBILITY:
Quality, Safety, and Patient Experience for assigned service line
ESSENTIAL DUTIES:
Align and lead the Quality, Safety, Experience (QSE) infrastructure for Corewell Health East's defined service line.
Provide intense focus on Metrics-that-Matter, working to improve all areas that involve the service line.
Plan and implement the strategic and clinical development goals for the assigned service line under their direction, working with quality and operational teams.
Work closely with Corewell East regional quality teams to oversee the efforts of the region's quality program. Activities include leadership of all quality initiatives undertaken by the health system that relate to the service line.
Work together with other clinical team members to identify quality issues and work towards improvement.
Collaborate to develop clinical protocols and use evidence-based best practices to improve quality outcomes for the designated service line.
Develop and support quality and clinical standardization within the assigned service line.
Partner across regions to strengthen service line quality outcomes.
Impact the continuous advancement of quality in the organization through focus on culture and process improvement.
Lead, motivate and utilize business judgment to move the objectives of the region/system forward.
Serve as a champion for patient safety for the service line. Works in close coordination with the hospital-based Medical Director of Quality. Work to proactively identify risks to patient safety. Impart a "Just Culture." Participate in all relevant Root Cause Analysis meetings. Implement risk reduction strategies. Partner with risk to monitor safety concerns.
Responsible for identifying issues impacting patient experience and working to improve the patient experience for patients within the service line. Actively work to improve patient experience scores within service line.
Participate as needed in region-wide quality meetings and initiatives.
Participate in and champion activities related to physician professionalism within the service line.
Work with CQI champion and regional quality teams for service line related Blue Cross Quality Collaboratives. Partner with regional External Quality team to ensure full and optimal participation in relevant CQI's
This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
STANDARD REQUIREMENTS: Supports the Mission, Value and Vision of Corewell Health (CH). Demonstrates personal commitment through active involvement in the performance improvement process.Supports the Patient and Family-Centered Care (PFCC) model:
Treats individuals with dignity and respect
Shares complete and unbiased information with patients and their families.
Encourages and supports patient and family participation in their care.
Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.Supports and contributes towards the CH culture:
Brings best self to work each day
Is highly engaged
Reflects a team-oriented approach
Strives for excellence
Treats patients, families, and co-workers with compassionate, extraordinary care every daySupports and contributes towards the CH Just Culture Environment:
Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.
Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.
Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.
Supports and adheres to all Corewell Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform, and dress code.
Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee, and operations information.
Supports and participates in a collaborative team-oriented environment - cooperates and works together with all co-workers, plans, and completes job duties, uses appropriate... For full info follow application link.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
