Job Summary
Delivers nursing services per Clinical Contact Center standards including providing world-class customer service to patients, providers, service lines, outpatient and inpatient departments and other health systems.
Essential Functions
Manages and documents calls in a timely, efficient manner consistent with Clinical Contact Center standards. Contributes to meeting service level commitments by handling calls in a manner that supports overall department goals.
Obtains pertinent information in order to make the best decisions in referring to appropriate level of care and patient placement. Communicates with physicians/ED staff/inpatient unit staff and provider office staff as necessary. Facilitates Physician-to-Physician conversation when needed. Connects customers to the appropriate person(s) / resources.
Collaborates with physicians, nurses, care managers, midlevel providers and outpatient and inpatient leadership teams to facilitate provision of care to outpatients calling with symptoms and/or appropriate placement of inpatients and efficient patient throughput.
Actively participates and contributes to a culture of quality, safety and collaboration that embodies and represents Spectrum Health Core Values of Excellence, Accountability, Compassion, Integrity, Respect, and Teamwork.
Actively participates in process improvement initiatives. Uses safety behaviors to maintain a safe and high reliability workplace.
Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice.
Qualifications
Required Associate's Degree Graduate from an accredited nursing program
Preferred Bachelor's Degree in Nursing
3 years of relevant experience Nursing experience Required
Experience in pediatrics, critical care, emergency/urgent care, inpatient setting Preferred
LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 20 lbs
Waist to Waist > 5 lbs: Seldom up to 20 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Occasionally
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Occasionally
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Occasionally
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity
[None = No; Seldom = Yes]: Seldom
Primary LocationSITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood
Department NamePatient Access Service Center - Nursing Triage
Employment TypePart time
ShiftEvening (United States of America)
Weekly Scheduled Hours24
Hours of WorkVariable
Days WorkedVariable
Weekend FrequencyEvery other weekend
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.
