Under direction from the General Manager, the Operations Administrator is responsible primarily for the day-to-day operational administration of location or branch involving client reception, logistics, scheduling, purchasing, and billing. Key Responsibilities: * Work with operations to schedule in client appointments into the facility and coordinate changes/exceptions and other required notifications. * Greet client personnel at the reception window upon their arrival and professionally expedite them through the queue while dealing with conflicts and issues that may arise. * Document and maintain waste receipt/shipment records while ensuring the completeness, accuracy of all entries created - i.e. Waste Manifests, Bills of Lading, and work orders. * Follow applicable regulations with regards to the transportation, receiving and management of waste. * Ensure all internal and regulated documents are completed correctly and organized - including lab analytics, work orders, BOLs, manifests, driver logs, hazard assessments, etc. and completed daily. * Prepare work orders based on confirmed service requests and complete billings following job execution and material acceptance with strong attention to detail and accuracy. * Assist Operations with on-boarding activities including DOT records/checks, Backgrounds (where required) and Workday. * Assist the Maintenance Department, as needed, with tracking/maintaining inventory and upkeep of the M5 system. * Responsible for general customer/facility inquiries and direct to other appropriate parties. * Receive, investigate, and effectively resolve customer complaints based on established policies and procedures with customer satisfaction focus and appropriate escalation. * Advise clients and potential customers of regulation Requirements: pertaining to collection and transportation of waste material for disposal. * Create and maintain customer accounts, waste classification and pricing profiles within our proprietary CRM system. * Prepare waste diversion and other reports for customers and management upon request. * Working cohesively with facility operations staff to meet client expectations and enhance our service offerings/value proposition. * General office administration including electronic and paper-based storage/filing. * Assist with procurement and purchasing as required. * Other tasks as assigned. Kowledge, Skills, Abilities and Competencies: * University degree or College Diploma, preference given to those in chemistry, environmental science and transportation related disciplines. * At least 2 years customer service and/or office administration experience. * Strong interpersonal skills and ability to develop and foster relationship growth in a professional setting. * Capable of empathetic listening and conflict resolution in a fast paced and high-volume environment. * Desire and motivation to gain knowledge about the industry in multiple facets to develop professional skills within the waste management space. * Excellent communication skills in oral and written English. * Strong listening, negotiation, presentation, and client facing ability. * Ability to independently resolve problems within one's scope of authority and understanding of when to escalate to superiors. * Solid personal integrity and dedication. * Ability to work without supervision. * Overtime during certain peak seasons is required. * Proficiency in Microsoft office suite including Word, Power Point and Outlook with emphasis on Excel. * Minimum 60 WPM typing speed. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com
