Job Summary
Minimum rate is $17.46
8:30 a.m.- 5:00 p.m. Will vary as needed.
Entrance Attendant Leader functions in the Entrance Attendant role as well as assists with scheduling, coverage, problem solving and training. Entrance Attendants direct traffic flow and provides assistance at the Hospital Entrances. They help with wheel chairs and scooters as needed along with way-finding and assistance to the patient/family's destination.
Essential Functions
Leader Duties: Assist Supervisor / Manager with team scheduling and coverage. Participate in hiring interviews as needed. Support problem solving and giving direction to the team when Supervisor/Manager is not present. Train all new Entrance Team members.
Present an excellent first impression to all customers by greeting promptly with a warm and friendly reception.
a. Provide Hospital way-finding for patients and visitors.
b. Support patient, family, guest information needs, including appropriate hospital resources to assist in problem resolution.
c. Maintain a clean and tidy entrance space, inside and outside the door.
d. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
Perform Service Recovery and conflict resolution for unhappy guests. Work with Service Excellence to support positive outcomes and resolution to customer needs.
Assist patients and families in and out of their vehicles as needed at the hospital entrances.
Assist with Lost and Found services as needed.
Maintain proper traffic controls at entrances to avoid congestion and prohibit illegal parking. Work with the Security & Valet teams as needed.
Assist with cab, bus vouchers and other transportation as needed.
Utilize effective communication skills to incorporate specific age, culture and developmental needs.
Qualifications
Required High School Diploma
Required Completion of department based training with demonstrated competence.
Demonstrated leadership experience and superior interpersonal skills. Required
CRT-At least one Certification from preferred list - UNKNOWN Unknown Upon Hire required
CRT-Basic Life Support (BLS) - AHA American Heart Association preferred Or
CRT-Basic Life Support (BLS) - ARC American Red Cross preferred
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 60 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Forward Bend - Standing: Seldom
Reach - Above Shoulder: Frequently
Reach - at Shoulder or Below: Frequently
Handling: Frequently
Finger/Hand Dexterity: Frequently
Primary LocationSITE - Dearborn Hospital - 18101 Oakwood Blvd - Dearborn
Department NameHospitality - Dearborn
Employment TypeFull time
ShiftDay (United States of America)
Weekly Scheduled Hours40
Hours of Work8:00 a.m. to 4:30 p.m.
Days WorkedVariable
Weekend FrequencyN/A
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.