Position Summary:
The Case Specialist provides transactional services to low-income applicants, assisting them in meeting their basic needs as well as provides relational support for families in accomplishing their goals and obtaining increased sufficiency utilizing a case management approach.
Essential Responsibilities:
Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, etc.; determines eligibility for resources; develops plans to address the presenting problem
Provides information on resources; utilizes a person-centered approach to educate applicants utilizing a financial toolkit; coaches applicants on ways to reduce energy consumption as applicable
Facilitates the case management of families utilizing the Pathway of Hope guidelines and assessment tools; develops rapport and partnership with families; develops case plans and supports participants in establishing goals; meets regularly to track progress; coordinates referrals and works to strengthen family sufficiency
Maintains working relationships with community agencies to maintain awareness of available services; promotes Pathway of Hope; coordinates services and communicates about cases; assures that valid releases of information are on file
Based on case plans, helps participants achieve identified goals through agency resources and referral to outside resources as available and appropriate
Enhances personal knowledge and skill through agency and community educational forums
Uses electronic database to enter, retrieve, and maintain accurate case records per protocols; manages service transactions and case plans, monitors fund balances, and requests funding as appropriate
Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
Perform other duties as assigned
Qualifications:
Education/Experience:
Bachelor's degree in social work, psychology, sociology, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
LLBSW or LBSW (desired)
1 or more years of applicant interview or case management experience
Experience working with low-income populations (preferred)
Skills, Knowledge & Abilities:
Learn and adhere to The Salvation Army Social Services Code of Ethics
Adhere to professional codes of ethics as they apply to professional licensing
Understand and adhere to professional boundaries within and outside of the organization
Maintain client confidentiality and obtain appropriate releases of information
Complete Safe From Harm training, and keep current as needed
Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliation
Computer Skills:
Proficient in Microsoft Office Suite
Certificates and Licenses:
Complete Safe From Harm certification and keep current, as needed
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.