Position: Fraud Supervisor - Berrien Springs/Remote Work Eligible (Full-Time)
Location: Berrien Springs, MI
Job Id: 2547
# of Openings: 1
Fraud Supervisor - Berrien Springs (full-Time)
This is a Hybrid Work Eligible position. You may be required to come into the Operations Center in Berrien Springs, MI as needed to ensure business needs are met.
ABOUT HONOR:
At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 member centers, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
Are you a fraud/compliance leader in the financial industry space? Do you have experience and a passion for identifying areas of potential risk in products and systems? If this sounds like you APPLY TODAY!
Supervises the activities of the Fraud team to proactively minimize loss, mitigate fraudulent issues, analyze reports, and to investigate all system alerts.
Responsible for the development and administration of the Fraud program.
Creates, implements, and oversees department quality control efforts to ensure work is accurate, complete, and timely.
Makes recommendations for process improvements related to the detection, prevention and reporting of fraud.
Handles escalations, works with law enforcement, and determines the appropriate course of action for fraud investigations.
Optimizes the organization's fraud system capabilities and reporting to proactively identify and evaluate trends.
Communicates issues to the organization.
Coaches, develops, trains, and mentors the staff to achieve their goals and objectives.
Ensures that the Fraud team conducts business according to the Credit Union brand, mission, vision, and values.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
A College degree is required; or an equivalent combination of training and work experience.
EXPERIENCE REQUIRED:
Five to eight years of similar or related experience.
Demonstrated history of success in leading a fraud team and conducting fraud investigations.
Proficient with Verafin.
KNOWLEDGE/SKILLS/ABILITIES:.
Must have a demonstrated ability to keep finances in order.
Strong listening, verbal, and written communication skills.
Be self-directed and able to work with minimal supervision.
Strong project management skills, well-organized and have an excellent eye for detail.
WHAT'S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
Apply for this Position
Honor Credit Union is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
