Suburban Mazda of Troy- Automotive Service Advisor (with Hospitality Experience)
Are you a customer service superstar with a passion for automobiles? Do you excel in providing exceptional service and creating memorable experiences for guests? Join our team as an Automotive Service Advisor, where your hospitality expertise will shine as you assist customers with their automotive needs!
Company Overview: Suburban Mazda Troy is a premier automotive service center committed to delivering top-notch repairs and maintenance services with a focus on customer satisfaction. We pride ourselves on providing a welcoming and hospitable environment for our guests, and we're seeking an Automotive Service Advisor with hospitality experience to enhance our customer service approach.
Position Overview: As an Automotive Service Advisor with hospitality experience, you will be the face of our dealership, greeting customers with a warm smile and ensuring they feel valued and respected throughout their service experience. Your background in hospitality will allow you to anticipate and exceed customer expectations, providing personalized service and building lasting relationships with our guests.
Key Responsibilities:
· Welcome customers to our service center with a friendly and professional demeanor, creating a positive first impression.
· Listen attentively to customers' concerns and vehicle issues, demonstrating empathy and understanding.
· Utilize your hospitality skills to anticipate customers' needs and provide proactive assistance throughout their service visit.
· Communicate clearly and effectively with customers, explaining recommended repairs and maintenance services in a way that is easy to understand.
· Coordinate service appointments, arrange for transportation, and ensure a seamless service experience for every customer.
· Collaborate with technicians to prioritize and schedule repairs, keeping customers informed of progress and any delays.
· Uphold our commitment to hospitality by consistently delivering exceptional service and exceeding customer expectations.
Qualifications:
· High school diploma or equivalent.
· Previous experience in hospitality, customer service, or related field.
· Strong interpersonal skills and a genuine desire to help others.
· Knowledge of automotive systems and maintenance procedures preferred.
· Excellent communication skills, both verbal and written.
· Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
· Proficiency in computer systems and software for scheduling and documentation.
Benefits:
· Competitive salary and performance-based incentives.
· Health, dental, and vision insurance.
· Retirement savings plan.
· Paid vacation and holidays.
· Ongoing training and career development opportunities.
Join Our Team: If you're a hospitality professional with a passion for cars and a dedication to providing exceptional service, we want you on our team! Apply now to become our newest Automotive Service Advisor and contribute to creating unforgettable experiences for our customers.
We offer best in class industry benefits:
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
