The State Bank in Grand Blanc, MI is seeking to hire a full-time ITM Specialist/Video Teller to serve our customers by accurately completing financial transactions through the Interactive Video Teller Machine Channel while providing superior service. The typical schedule for this banking position is Monday-Friday between the hours of 6:45am -7:30pm. You could expect to typically work two weekends a month, Saturday's 8:45am-5:15pm, and Sunday's 10:45am-3:15pm, working around 40 hours a week in total. Do you thrive in an energetic, hard working, community focused environment? Are you looking for an opportunity to build a career in the banking industry? If so, apply today!
Our ITM Specialists enjoy a competitive wage. Plus, we offer a competitive benefits package including great medical coverage options, dental and vision, FSA plan, short and long-term disability insurance, life/AD&D insurance, employee assistance program, a 401k plan with employer match, ESOP and opportunities to learn and grow with us. We encourage a work/life balance which is why we provide paid holidays, paid time off (PTO), and paid volunteer time. The paid volunteer time allows us to give back to the communities surrounding our branch locations and allows employees to be eligible for our Board approved bonus plan!
ABOUT THE STATE BANK
For 125 years, The State Bank has remained an independent community bank, helping our customers look for solutions, and overcoming barriers to find a better future. We have over 20 locations with branches, Connect! ITM's/Video Tellers and ATMs that span across Bay, Genesee, Ingham, Jackson, Livingston, Oakland, Saginaw and Shiawassee counties making banking with us convenient.
At The State Bank, you're part of both a family and a team. What we do each day isn't just a job, it's a passion. We make a difference for each other, our customers, and our community. We create and celebrate personal successes every single day. We believe that smiling and laughing should be part of your daily routine. Teamwork and collaboration are essential to our success. Come join our fun, hardworking team!
A DAY IN THE LIFE AS AN ITM SPECIALIST/VIDEO TELLER
As an ITM Specialist (video teller) at The State Bank, you deliver quality customer service while completing account transactions and general account maintenance in a courteous, accurate and efficient manner. You are always seeking the opportunity to improve the customer's banking relationship. You are comfortable working with technology and performing within a multi-functional technical environment. You will use analytical skills to solve a wide variety of practical and customer services issues. Your superior communication and interpersonal skills will allow you to communicate concisely and energetically over the video channel to connect with customers. You will follow applicable policies and regulations to prevent fraud and other risks associated with video banking. You are the face of The State Bank to many of our customers.
You stay busy as you efficiently process routine banking transactions such as deposits, withdrawals, checks, transfers, and loan payments.
You are goal-oriented and always learning and improving. You feel great about using your customer service skills to make a positive impact in your community.
QUALIFICATIONS FOR AN ITM SPECIALIST/VIDEO TELLER
High school diploma/GED or equivalent
Understanding of a computer, computer applications and business equipment
Ability to work a flexible schedule, including weekends.
Must have the ability to interface with multiple platforms and communicate effectively via the video channel.
Willing to assist at other branch locations as needed.
Prior banking and cash-handling experience is a plus. Do you have strong customer service and sales skills? Do you have great communication skills and a positive attitude? Can you multitask and work well under pressure? Do you present yourself professionally? If so, you may be perfect for this position at our community bank!
ARE YOU READY TO JOIN OUR TEAM?
If you are a customer service rockstar and feel that you would be right for this banking position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Apply Now
with our quick 3-minute Application!
We Encourage You to Apply: At The State Bank we value diversity and believe that diverse perspectives and experiences drive innovation and excellence. We celebrate the vast backgrounds and individual voices of our team knowing that this diversity has a positive impact on our company, employees, communities and those we serve. While the qualifications listed above are preferred, we encourage you to apply even if your qualifications or past experiences don't align perfectly. Your unique combination of skills and experiences may make you an ideal candidate for this or other open positions.
