Job Details
Sorry, this job is not active!
Service Desk Analyst
Job Code Number
210757153
Job Description
V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.
Start Date 05/06/2024
Experience 5+ years
Duration ongoing
Description: Level 2 Support: This Level 2 role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. This role will be responsible for user account management, telecommunications account management, certificate management, new hardware request approvals, documentation creation and maintenance, and monitoring work queues. In addition the role will resolve incidents in the areas of Telecommunications, Identity and Access Management, Workstation Services, and Microsoft 365. Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing excellent customer service.
**** Mandatory Skills & Experience ****
• 5+ years' experience on a Level 1 / Level 2 Service Desk
• 3+ years' experience in User Account Management (experience with OTKA a plus)
• 3+ years' experience with M365 Product end user support
• Passionate about delivering the ultimate customer experience
• Excellent knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams)
• Able to successfully multi-task and prioritize work
• Demonstrated problem-solving skills
• Excellent written and verbal communication skills
Environment: Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours **** Tech Environment: M365 Productivity Suite, CA Service Desk, Clarity
V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.