AmericInn of the Porcupine Mountains is seeking new members of our team!
A Waiter/Waitress (or server) takes orders and delivers food and beverages. This position ensures the food quality and the overall guest experience is excellent. A server is responsible for all billing and payment processing.
Full-time, Part-time & Seasonal opportunities are available.
Reports to: General Manager / Kitchen Supervisor
Job Tasks
1. Prepare tables for meals, including the complete set up of linens, silverware and glassware
2. Perform light food preparation duties including bread, salad preparation, appetizers and dessert presentation.
3. Greet guests in a professional manner and provide education about the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.
4. Inform customers of daily specials.
5. Check food and beverages for quality and presentation before serving to guests.
6. Serve food and beverages to guests.
7. Receive guest payments and process transactions.
8. Clear and clean tables promptly according to proper sanitation standards.
9. Complete side duties as required including, polishing silverware, restaurant set up, and filling condiments.
Main Responsibilities, Required Knowledge, Skills and Abilities
Customer Service: Servers must consistently assess, anticipate and meet guests’ needs and respond quickly without losing focus or projecting a mood that detracts from guests’ Dining experience. This requires practical knowledge of industry customer service standards.
Communication: Servers must communicate professionally with guests, Coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction.
Interpersonal Relationships: A server must adapt to the different personalities of guests and Coworkers without losing focus.
Performing General Physical Activities: Servers must perform physical activities in a variety of environmental conditions that require moderate strength including, lifting, balancing, walking, and handling of materials. Must be able to stand for long periods. Must be able to carry trays filled with multiple dishes and drinks.
Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure
Technical Skills: Must know or quickly learn general accounting and mathematical skills. Must correctly operate various mechanical devices such as cash registers, mixers and hot beverage makers.
Flexibility: Must work overtime when needed and assist the workload of others
Education and Experience
No special education or experience is required.
