Dealer Operations Specialist, Dealer Training & Productivity
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
The Global Dealer Training & Productivity team helps dealers work smarter, not harder, with targeted training, data, strategy and more. Together, our team:
Ensures dealers have the content and training they need when they need it. Our focus is delivering unified coaching, a data-driven ecosystem and new productivity technologies so the right content, by the right people, reaches them at the right time.
Helps dealers become more strategic in diagnosing gaps and developing solutions
Equips dealers with what they need to succeed and help them develop into trusted advisors to customers
Works with dealers to improve business metrics, lower turnover, and increase customer satisfaction
Responds to a shifting customer base with diverse preferences to transform customer experiences
What you'll do...
The Dealership and Product Operations Specialist is a part of our in-house Dealer Training and Productivity content team. The candidate will work with our creative design team, our production team, and our studio team by consulting on dealership-related topics, systems, and procedures. This person will help coordinate in-dealership projects and work closely with our field operations team when doing so. This person will also help develop ideas, and research dealership perspective. This role also requires the candidate to be able to conduct surveys and perform research related to dealership operations.
The position is based in Detroit, Michigan. Travel will be required on occasion. The ability to operate a cargo van-type vehicle is required for this position.
This candidate is passionate about their work. This person understands dealership operations because they have worked in a dealership before. They understand the value of knowledge and how to effectively present it to customers. They understand sales and service operations. They are detail oriented, and data driven. They like to tell stories. They enjoy research and have a mind that thinks creatively. And they have a passion for Ford and Lincoln.
You'll have...
High School diploma
2+ years collective work experience in sales and/or service at a mass-brand dealership
1+ years of work experience in video production, either freelance or as a full-time employee
Even better, you may have...
2+ years trade or vocational school or military
2+ years' experience working in client experience programs
3+ years working in a mass-brand dealership
Thorough understanding of dealership finance operations
Understanding of dealership operations
Understanding of dealership service-related platforms
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/GSRnon-HTHD
This position is a salary grade 8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 26780