SUMMARY: Are you looking for experience in a pharmacy area besides community or hospital pharmacy? Would you like the opportunity to improve health outcomes for members of a large Medicare plan in Michigan? The managed care internship at Senior Health Services may be the internship for you. The intern will work with the Medicare Part D Pharmacy Services team on assorted projects and gain experience in the practice of managed care pharmacy. The internship will focus on improving clinical quality measures by performing telephonic outreach to members in order to resolve medication adherence barriers for the Medicare populations of Blue Cross Blue Shield of Michigan and Blue Care Network. Assignments in the past have included, drug information requests, drug topic presentations, patient education communications, project development, and tasks associated with CMS guidelines. The internship is fully remote. RESPONSIBILITIES/TASKS: * Prepare and deliver presentation(s) on assigned pharmacy topic(s). * Show continuous learning and both personal and professional growth and understanding of responsibilities. * Show punctuality, professionalism, and a positive attitude when completing assignments. * Manage multiple deadlines. * Maintain confidentiality of patient and company information. * Respond to internal and external customer inquiries. * Assemble member communication letters and articles regarding a variety of health and medication topics. * Compose communications directed to prescribers about common prescribing issues. * Conduct member education calls to assist with Medicare Part D quality improvement measures. * Attend meetings and collaborate with clinical pharmacists and other team members to develop and execute projects. * Manage, organize, and analyze information databases relative to intern projects. * Perform other related duties which may not be specifically listed in the position description, but which are within the general occupational series and responsibility level typically associated with the employee's class of work. This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. EMPLOYMENT QUALIFICATIONS: EDUCATION: Completion of two years of a Doctor of Pharmacy (PharmD) program by the start of the internship is mandatory. A GPA of at least 3.0 in the PharmD program and completion of a bachelor's degree prior to the start of the PharmD program are both highly preferred. EXPERIENCE: * Work experience in a hospital or community pharmacy is preferred SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: * Excellent oral and written communication skills. * Excellent working knowledge of computers and MS Office; Internet research experience strongly preferred. * Ability to proofread documents for spelling, grammar and punctuation. * Must have good phone skills, especially when speaking to members/patients. * Must be comfortable communicating with physician offices. * Good presentation skills and medical literature research skills are essential. * Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making. * Ability to exchange information clearly and concisely and to present ideas, report facts and other information. * Ability to establish work flows, manage multiple projects and meet necessary deadlines while maintaining composure during stressful situations due to workloads and/or deadlines. * Ability to maintain confidentiality. WORKING CONDITIONS: Work is performed remotely. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description. Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $17 and $33. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.
