The Program Coordinator is responsible for serving as the Team Leader for the Community Service Project (CSP) and will assist in training and supervising the CSP team. The Program Coordinator will assist in establishing process and related documents and oversee performance, file maintenance, and quality improvement. They will work directly with schools and communities to establish contacts to promote and coordinate program services and collaborate directly with customers as needed. The Program Coordinator will approve supportive service requests, training enrolments and work-based training contracts. They will coach the team on best practices, service delivery, performance and outcome goals, and grant requirements, oversee the staff in daily tasks, and coordinate with all DCC departments and partners. This person is also responsible for the identification and development of resources, materials, and sources of opportunities to promote placement of customers in community service occupations/training and/or employment. They will promote excellence in customer service, provide guidance, direction, and instruction leading to a successful job search and ultimate training completion and employment for Community Service Project customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
· Oversees the daily operations of the Community Service Project unit to ensure high quality service delivery to all customers in adherence with program regulations, agency policies, and mandates. Understands program guidelines, budget restrictions and agency requirements.
· Coordinates staff scheduling to ensure sufficient coverage on-site and for all off-site events. Maintains employee attendance record and data gathering to ensure compliance with and support reported levels of service.
· Maintains effective and mutually beneficial relationships to enhance the Community Project services in the American Job Center (AJC) and with partners, including actively participating in regular meetings and events.
· Responsible for submitting reports and making recommendations for improved process and services if needed. Works cooperatively with all partners, employers, and programs.
· Coordinates staff professional development and tracks staff performance.
· May conduct and develop workshops that include, but are not limited to, career development, career awareness, labor market data, first responder careers, resumes, cover letters, interview techniques, and effective job search techniques.
· Develops and presents program orientation sessions at various events, meetings, and off-site locations to market services available for the communities.
· Facilitates quality customer service while providing a user-friendly atmosphere.
· Screens, interviews, and matches customers to training opportunities and/or job openings, acting as a referral agent to the AJC programs, training providers, and local businesses.
· Responsible for maintaining and updating job search materials employment opportunities focused on community openings and first responder positions; updates websites and social media sites, bulletin boards, develops flyers, hand-outs, and other informational materials.
· Oversees the maintenance of accurate records of customer’s activities and an accurate filing system for business records in accordance with local, state, federal and unit regulations.
· Documents customer complaints, supportive services, work-based training, and classroom training contracts using designated systems and forms in accordance with established procedures and policies.
· Assists customers with a variety of job search concerns, answers programmatic and procedural questions, provides motivational support to customers to increase their job search opportunities and enhance job retention.
· Assists customers with operating computerized software and tutorials.
· May perform testing in accordance with assessment protocols utilizing approved instruments.
· Refers customers to workshops, training opportunities and open positions. Whether on-site or in the local community, guides customers in the use of available resource
· Responsible for keeping updated on business changes in the workplace to provide customers with current and relevant information, including available employment opportunities, local labor market conditions, AJC and community programs, and educational and vocational information and updating the CSP team.
· Conducts research and reviews resource and job search material, tutorials, computer software programs and equipment to recommend for purchase in updating or enhancing the program services.
· May assists customers in developing and posting professional electronic resumes on Michigan’s Talent Connect web site, providing instruction in conducting on-line job searches, and developing career employment plans and goals.
· Works with the team to conduct follow-up with customers in recording employment/placement data and/or providing additional support to foster continued efforts toward goal completion.
· Assists employers in registering and posting job openings on Michigan’s Talent Connect web site and providing guidance to employers on searching for qualified candidates from the customer pool and Pure Michigan Talent Connect web site.
· Maintains current knowledge of the local, state, federal, and unit regulations and guidelines in delivering services and processing all required forms and documents in a timely manner to comply with these regulations.
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
Minimal qualifications required for this position include:
· Bachelor’s degree in human services or a related field is preferred.
· One (1) year of experience in an employment service or placement service setting, teaching, or a human service environment with supervisory or team lead experience preferred.
· Requires excellent presentation and public speaking ability. Must be comfortable speaking before large groups of people.
· Must possess excellent customer service skills and excellent people skills, along with the ability to communicate effectively with a diverse customer base to resolve customer complaints, staffing issues, and program coordination problems.
· Must be able to maintain effective, positive relationships with staff, co-workers, employers, and all partner program operators.
· Excellent written communications skills are required along with the proven ability to articulate thoughts clearly on paper with proper grammar, punctuation, and the ability to apply language rules.
· Experienced with resume and cover letter writing, clear and concise composition skills, and the ability to learn and apply job search skill techniques to direct customers in their job search.