Starting pay: $15.83/hr with annual increases.
Benefits include: PTO leave and paid holidays.
Hours of work: Average weekly hours 20 - 24/week. Evening and Weekend hours are
required.
Key responsibilities include:
• Assisting library visitors with checking in and out library materials
• Answering inquiries and explaining library policy
• Shelving books and other library materials
• Performing routing tasks to ensure a clean and efficient work environment.
Previous customer service experience is required, and previous library experience is
preferred.
Position Purpose:
Provides friendly and efficient customer service to library visitors.
Provides direct assistance with library services and resources.
Education and/or Experiences Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
-High School diploma or GED.
-Excellent verbal communication skills.
-Basic computer skills and knowledge of Internet resources.
-Experience working in public setting and providing customer service.
-Customer service experience is required; previous library experience preferred.
-Knowledge of basic library organization preferred (i.e. Dewey Decimal System).
-Ability to use standard office equipment including copy machines, telephone, calculator, fax, credit card machine, etc.
-Ability to communicate effectively with co-workers and library visitors.
-Ability to follow established procedures and regulations and work under direct supervision.
-Demonstrated ability to use good judgement in all situations.
-Possess a proactive public service philosophy.
Position Essential Functions and Responsibilities:
-Check in and check out library materials using integrated library automation system.
-Perform other standard circulation functions using the library automation system such as placing holds, renewals, identifying if materials are available locally or at other libraries.
-Enter and update patron records using library automation system.
-Collect overdue fines and other fees, accurately recording information in patron record and daily cash sheet as appropriate.
-Explain library policies and procedures to patrons in a manner that ensures positive customer relations.
-Answer routine inquiries in person or on the phone, referring patrons in need of professional assistance to librarians.
-Inspect returned items for damages.
-Prepare overdue notices for mailing to patrons.
-Assist patrons using library automation system, and other library equipment.
-Evaluate damaged materials, doing simple, basic mends or sending to technical services department for more detailed work.
-Shelve books and other library materials as needed.
-Shelf read collections as needed.
-Assist in the daily operation of the Library as a whole including opening and closing the Library; managing lost and found; and other routine tasks to ensure a clean efficient work environment.
-Other duties as assigned by Supervisor.
