General Summary:

Barry County Telephone/MEI Telecom is looking for a Tech Support Representative in Barry County, Michigan, to support customers over the phone by answering technical questions concerning voice and data troubles.

Essential Job Functions:

• Candidate needs to be available during our business office hours of 8:00 a.m. to 4:30 p.m. Eastern Monday through Friday.
• Manage all incoming calls and customer follow up
• Identify and assess customers' needs to achieve
• Provide excellent customer service by assisting customers in the troubleshooting of hardware and software problems over the telephone.
• Provide technical assistance to customers to ensure the effective use of all services and programs provided by the company.
• Document customer interactions through detailed comments noted on customer
• Analyze customers' needs and up sell products based on those
• Coordinate all daily activities on a continuous basis with outside technicians in order to keep service orders and troubles prioritized.
• Attend all staff trainings to ensure continuing knowledge and understanding of services and products offered.
• Receive and post customer payments, balancing drawer at end of day.
• Assist other employees as
• Perform all other related duties as assigned by

Requirements:

• High School diploma or
• 2+ years customer service experience
• Ability to organize and prioritize multiple work
• Ability to pay close attention to
• Ability to adapt to change quickly, utilizing a positive, professional
• Ability to keep Company and customer information confidential according to Company's nondisclosure policy and Customer Privacy guidelines.
• Skill in operating various types of office equipment such as personal computer, various software programs and telephone systems.