Job Summary:
The Crisis Resource Center Advocate supports AFG’s mission, and the operation of the Crisis Resource Center by responding to crisis line calls and web chats and assisting walk-ins seeking help with social services.
Key Responsibilities:
- Process incoming walk-ins, calls and web chats from potential sex-trafficked clients seeking information and referrals for social services, including food, clothing, shelter and housing.
- Provide support in the form of crisis intervention, material resources and referrals.
- Screen potential participants for homelessness indicators and possible shelter intake.
- Coordinate and facilitate workshops for New Choices participants and peer leader training.
- Assist with training and supervision of Crisis Resource Center interns and volunteers.
- Actively seek-out new resources and referrals that might benefit any AFG-eligible participant.
- Assist with organizing/cleaning the clothes closet, shower facilities & other areas of the Center.
- Accurately document all client contacts; assist with maintaining client files; enter data into multiple spreadsheets and database software.
- Compile statistics that contribute to monthly, annual and ad hoc reports.
- Perform other duties, as assigned.
Demonstrated Abilities:
- Ability to work independent and as part of a team
- Good communication skills, diplomacy and tact
- Strong conflict-resolution and effective listening skills
- Ability to handle crisis, cope with job stress and maintain confidentiality
- Demonstrated reliability and dependable attendance
- Lived experience preferred
Acquired Knowledge:
- Requires an associate or bachelor’s degree in social work, counseling, sociology or other human services field (an equivalent amount of life and/or work experience may be considered); and
- A minimum of 1-3 years of experience working with youth who are involved in high-risk activities, such as: gangs, violence, drugs, truancy, sexual activity, etc.
- Requires solid computer software and data entry skills