The Receptionist (On Call) handles a variety of general office duties where customer service and clerical duties are a substantial part of the job. They will provide coverage and support for our clinic locations, including Inkster, Livonia, and Westland. This individual reports directly to the Administrative Support Supervisor.
High school diploma or equivalent required.
Previous customer service experience required.
Minimum of one-year previous office experience required.
Experience with Community Mental Health (CMH) preferred.
Experience with electronic health records (EHR) preferred.
COMPETENCIES AND ABILITIES:
Must have excellent interpersonal skills - a pleasant, professional, service-oriented telephone and reception manner.
Knowledge of HIPAA and other laws related to Release of Information
Ability to accurately enter data into agency electronic health record, as well as applicable external databases as needed.
Must possess strong problem solving and critical thinking skills.
Ability to work cooperatively and responsibly as a member of a team with colleagues, supervisors, agency staff and collateral contacts.
Ability to plan and organize time effectively; attention to detail.
Ability to adjust effectively to work within new work structures, processes, or requirements.
Ability to manage multiple priorities, function independently and demonstrate good follow through.
Must be resourceful, flexible, and adaptable with regards to daily scheduling. You may be asked to provide coverage at another location, and it is expected that staff will rotate and/or provide coverage for Saturday shifts among the team.
Ability to communicate effectively both orally and in writing.
Ability to give and receive constructive feedback.
Ability to use standard office equipment. Must be computer literate and working knowledge of Microsoft Office Suite required.
Ability and desire to seek personal and professional growth and skill development.
Must have a commitment to the welfare of the children and families the program serves and to the delivery of quality services.
DUTIES AND RESPONSIBILITIES:
Greets all visitors, team members and families with a warm and welcoming demeanor.
Answers phones, answers questions and/or routes to appropriate team members. Accurately take messages and pass them on to applicable staff in a timely manner.
Request and accept payments (i.e., copays, and deductibles) from consumers and provide receipts for payments. Refer consumers to billing for payment arrangements when applicable. Processes all money received from clients or in the mail with cash reconciliation process. Forwards to supervisor upon completion
Administers, monitors, and collects Quality Assurance Surveys.
Conducts customer service portion of the Intake with consumers in a thorough, customer service oriented and accurate manner.
Performs tasks specific to opening all new clients within 24 hours of intake. Also responsible for performing tasks specific to closing discharged consumers.
Creates Intake Packets and maintains adequate supply for daily use.
Schedules consumers with doctor when proper paperwork is obtained and maintains doctor's daily electronic schedule. Confirms all doctors' appointments the business day prior to the appointment.
Maintains waitlists for psychiatric appointment cancellations and notifies clients when an appointment is available.
Files materials in case records and general files in a timely and accurate manner.
Opens and date stamps mail and distributes to appropriate staff.
Collects daily sign in sheets for office (client and staff sign-in sheets) and provides to supervisor.
Check consumers in, update client address, phone number, pharmacy, and other demographic information in the EHR.
Type's correspondence or other reports from written drafts in an accurate and professional manner.
Performs Data Entry.
Facilitate the records request/release process for behavior health.
Cooperate in any investigation related to personnel, licensing, accreditation, or other circumstances as directed.
Assists in finding and directing clients in case of an emergency such as a fire or tornado.
Will attend all agency and departmental meetings and trainings as required.
Performs other reasonably related duties as assigned by immediate supervisor and other management, including but not limited to providing coverage at other locations, as needed and/or being mandated to stay over in the event of call offs.
LICENSING AND OTHER REQUIREMENTS:
Valid driver's license and / or reliable transportation.
Starfish Family Services is an Equal Opportunity Employer
EOE/M/F/D/V
