Come join our team of Enthusiasts at the Canopy by Hilton hotel located in beautiful downtown Grand Rapids!
We're on the lookout for a dynamic Food & Beverage Front of House Manager to lead our team of F&B Enthusiasts and help to create magical dining moments for our guests. We have two amazing restaurants under our wing - PORTICO, a trendy cafe-style eatery, and KNOOP, a rooftop craft cocktail lounge. In addition, we host a variety of meetings and events in our vibrant event space and offer banquet services. With a variety of delectable F&B outlets on site, the thrill is always ongoing!
If you are an experienced and adaptable F&B professional prepared to take on this unique leadership opportunity, we look forward to hearing from you!
JOB SUMMARY: The F&B Front of House Manager is responsible for the overall service standards and guest experience at Knoop Rooftop Cocktail Lounge, Banquet Events and Portico Restaurant. This position will maintain an elevated level of service for our guests by ensuring our service staff follows the necessary steps of service and making sure that the F&B operations during their shift are flowing properly. This position must have a grasp on all aspects of the outlets they are responsible for and be ready to step in when they can to assist the team when needed.
ESSENTIAL JOB FUNCTIONS:
- Ensuring that the overall atmosphere for guests in the F&B outlets are consistent.
- Daily walkthrough of areas that contain F&B operations.
- Going over all FOH daily checklists to ensure that the staff is completing daily tasks.
- “Table Touching” during service to ensure our guests are having the best experience possible.
- Working with F&B director to create new innovative and creative ideas to increase revenue.
- Cross referencing all voids and comps that occurred during service.
- Daily payroll coding.
- Managing labor
- Understand how to navigate the POS system.
- Understand the products, both food and beverage that are offered. Must be ready to field any questions from guests or new staff about these offerings
- Oversee training of new employees and complete on boarding checklists with them.
- Oversee the organization and cleanliness of the bar and surrounding areas in plain sight of guests
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Computer software skills
- Communication both verbal and written
- Dependable and customer focus
- Time management and problem-solving skills
- Strong leadership abilities
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
- Minimum of 1-2 years of Food & Beverage experience
- Supervising experience is preferred
BENEFITS WE OFFER
- Career development & training
- Paid time off
- Travel and hotel discounts
- 401(k) with company match
- Health, Dental & Vision insurance options
- Bonus potential
- And more!
