JOB DESCRIPTION
Job Summary
Molina's Quality Improvement function oversees, plans, and implements new and existing healthcare quality improvement initiatives and education programs; ensures maintenance of programs for members in accordance with prescribed quality standards; conducts data collection, reporting and monitoring for key performance measurement activities; and provides direction and implementation of NCQA accreditation surveys and federal/state QI compliance activities.
KNOWLEDGE/SKILLS/ABILITIES
The Program Director is a key Quality Improvement (QI) leader within the organization, empowered to advise senior management and other departments on Quality strategies and initiatives. This is an individual contributor role that leads programs/projects in one or more of the following critical QI functional areas: HEDIS Performance Measurement, which conducts data collection, reporting and monitoring for key performance measurement activities; Quality Reporting, which develops reports to meet QI requirements and oversees the use of automated software tools and processes; Clinical Quality Interventions, which develops, implements and monitors the success of QI activities; and QI Compliance, which provides the strategic direction and implementation of corporate and/or Molina plan NCQA accreditation surveys and federal and state QI Compliance activities.
Serves as a QI subject matter expert and leads programs to meet critical Quality needs.
Manages QI programs with oversight from the Director, AVP and VP as needed.
Collaborates and facilitates activities with other units at Corporate and within Molina State Plans.
Provides direction for QI program activities with department leadership including leading Corporate quality initiatives that require timely follow-up, tracking and communication on an on-going basis.
Communicates with and escalates gaps and barriers in implementation and compliance to department leadership, including proposed resolution.
Monitors and tracks key quality indicators, programs, and initiatives to reflect the value and effectiveness of the quality program.
Develops and ensures that automated reporting and interventions tools are implemented effectively (through development, training and roll out).
Collaborates with Molina State Plans to identify areas and strategies for improved reporting and use of reporting tools.
Leads key Clinical Intervention activities including implementation of national and state-based Quality interventions, meeting state and federal intervention rules and aligned with best practices identified in literature and within Molina plans.
Works with Molina Plans and QI leadership to ensure that interventions are communicated, monitored, and reported on a timely basis to demonstrate program effectiveness.
Facilitates and builds high quality clinical care/services through relationships with key departments within Molina and at Molina plans.
Leads HEDIS Performance Measurement programs using knowledge, skills and technical expertise in performance measurement, data collection and reporting.
Maintains confidentiality and complies with the Health Insurance Portability and Accountability Act (HIPAA).
JOB QUALIFICATIONS
Required Education
Bachelor's Degree or equivalent combination of education and work experience.
Required Experience
Minimum of 7+ years relevant experience, including at least 5 years in health plan quality improvement.
Demonstrated knowledge of and experience with HEDIS programs.
2 years Medicaid experience
2 years Medicare experience
3 years management experience
Operational knowledge and experience with Excel and Visio (flow chart equivalent).
Proficiency with data manipulation and interpretation.
NCQA Accreditation experience.
Preferred Education
Master's Degree or higher in a clinical field, IT, Public Health or Healthcare Administration.
Preferred Experience
HEDIS reporting or collection experience
CAHPS improvement experience
State QI experience
3 years' experience in Reporting & Analytics
3 years' experience in Health Care Industry
Quality program leadership and direction
Preferred License, Certification, Association
Certified Professional in Health Quality (CPHQ)
Nursing License (RN may be preferred for specific roles)
Certified HEDIS Compliance Auditor (CHCA)
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $72,370.82 - $156,803.45 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.