Marine Sales and Support Technician 1 1
Location:
Fenton, MI, US
Entry Level:
Professionals (3+ years)
Function:
R&D/Engineering
Type of Contract:
Permanent
Job ID:
31925
Webasto is seeking a candidate for a Marine Sales and Customer Support role, located near Stuart, Florida!
POSITION SUMMARY:
Webasto is seeking a candidate located near Stuart, Florida!
Performs a variety of technical duties to support customer base via developing solutions to accommodate customer's requirements and improve product performance.
The ideal candidate will be experienced in working with customers to create solutions which support FOH and AC applications either on-site at customer location and/or through providing direction to Engineering Team for development. This person must be well organized, flexible and enjoy the challenges of supporting and maintaining customer relations through retrofitting applications, primarily at the customer's site.
The ability to interact professionally with customers and staff members in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role. Written and verbal communication skills coupled with a strong sense for creative application design aptitude, prioritizing work and attention to detail are equally important.
ESSENTIAL FUNCTIONS
Essential duties and responsibilities may include, but are not limited to, the following:
Interact with customers by developing standard application solutions for aftermarket installations or replacement solutions
Works with customers to assess their application design requirements and defines the specifications, products and accessories to fulfill the agreed upon requirements.
Prepare all training and installation documentation necessary to appropriately provide customer support (pictures, schematics, drawings, presentations, etc.)
Manage schedules of customer appointments, demands and schedules to complete field support activities.
Complete and submit all reports, paperwork and manage cases in a timely and efficient manner
Additional duties as assigned.
MINIMUM QUALIFICATIONS
with 5+ years prior experience with heating and air conditioning systems. Prior work experience in the marine industry and market required; or an equivalent combination of education and/or training and/or experience that provides the following knowledge, skills and abilities.
Knowledge and proficiency of:
12 / 24 / 120 / 240 volt electrical systems
Marine / industrial based heating and air conditioning systems
Machining and Fabrication experience
Strong customer servicing and problem diagnostic skills
Microsoft Office applications including Word, Excel, PowerPoint and Outlook
SAP experience and / or the ability to learn new systems and processes as needed
Current office practices, equipment and calendar/work scheduling
Ability to:
Interact and display interpersonal skills with a professional demeanor
Be detail oriented
Be orderly, adaptable, professional, courteous, motivated and work well on their own or as a member of a team
Perform many tasks at once, and handle responsibilities that can change on a daily basis, prioritize and meet deadlines
Take responsibility and perform work utilizing independent judgment and initiative, making sound decisions and in developing application and design solutions to problems
Convey important info to customers, co-workers, superiors using strong verbal and written communication skills
Communicate clearly and concisely, both orally and in writing. Use independent judgment and initiative to interpret and follow oral and written instructions with attentiveness to detail
Tactfully and courteously respond to customer requests and inquiries
Maintain effective working relationships with those contacted in the course of work
Webasto is an Equal Opportunity Employer. We do not discriminate against race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, veteran or military status, or any other legally protected status.
