Manage and guarantee resolution of customers quality control concerns daily regarding automotive parts within the plant. Work closely with Production and Engineering. Coach and train on the quality principles and customer specifics. Support and lead continuous improvements by utilizing the appropriate quality tools and provide data analysis. Conduct investigations to determine causes of defects and make recommendations for corrective action. Update and maintain the control plan and confirm PFMEA updates from the Plant Process Engineer. Responsible for presenting and submission of initial customer PPAP for all parts produced in conjunction with the Program Quality Leader (Re-PPAP of engineering changes/process changes/in-sourcing). Input all external complaints into QSSC (Review and monitor complaint status until closure). Ensure customer/internal complaints are adequately answered on time and use FIS problem solving methodology with active participation from production personnel (QRCI, Quality Walls, etc.) Assume the responsibilities of the Plant Quality Lead when there are programs in launch, which will be determined and assigned by the Quality manager.
Company headquartered in Troy, MI, but position requires long-term assignments to client sites yet to be determined throughout the U.S.
