ABOUT THE ROLE
Location: Remote - Michigan residents
Are you fluent in spoken and written Spanish and English? Do want to use your computer and problem solving skills to work from home? This entry-level customer service position could be a great fit for you!
As a remote, Spanish-bilingual Customer Service Representative (CSR) at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed!
What You'll Do
- Provide fantastic service over the phone and via webchat in Spanish and English
- Use your computer skills to:
- Research requests related to vehicle parts
- Track shipments and parts orders
- Escalate critical orders
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCESS
- Computer, typing and phone skills
- Able to:
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- A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
- Excellent organizational and interpersonal skills
- Strong attention to?detail
Eligibility Requirements
- Fluent in Spanish and English (spoken and written)
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Able to remain at your desk for long periods of time
- Available to work during the hours below
Schedule
- Training (requires 100% attendance):
- First four weeks – instructor-led:
8 hours / day
Between 8 a.m. and 5:30 p.m. Eastern time
Monday - Friday
- Next four weeks – hands-on calls:
Scheduled during hours of operation:
Between 8 a.m. and 8 p.m. Eastern time
Monday - Friday
- Work schedule:
- Able to work shifts between 8 a.m. and 8 p.m. Eastern time
- Monday - Friday
- No weekends!
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Nice to Have
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Cellular phone
- Secluded and distraction-free work environment
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley