POSITION SUMMARY: Manages corporate quality assurance programs including quality planning, development, and implementation of internal and nationwide quality systems and procedures. Supervises personnel within the Quality Department, including Field Service Manager and external Field Service Technicians. Assists with supplier evaluation and development.
PRIMARY DUTIES & RESPONSIBILITIES:
Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality and customer-service standards; identifying and resolving problems, completing audits, determining system improvements and implementing change.
Meets quality assurance financial objectives by analyzing costs and initiating corrective actions.
Authority to stop production processes as quality issues are identified and drive immediate corrective action and resolution.
Develops quality assurance plans by conducting root cause analyses, identifying critical control points and preventive measures, establishing critical limits, monitoring procedures, taking corrective actions, and verifying procedures.
Responsible for all field service claims, including planning and implementation of rework campaigns to address customer issues to their satisfaction.
Validates quality processes by establishing product specifications and quality attributes, measuring production, documenting evidence, determining operational and performance qualification, and writing and updating quality assurance procedures.
Maintains and improves product quality by completing product, company, system, compliance, and surveillance audits and investigating customer complaints, thus reducing the overall cost of quality.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
Prepares quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
Works closely with Engineering and Suppliers to assure the Suppliers know, understand, and deliver products to the established standards and specifications.
Acts as a Liaison to the Customers on Quality issues and closes customer complaints on time.
Closes issues from line quality (Quality at the Source) as determined by weekly plant quality pareto charts and actions plans to solve those issues.
Other duties as assigned.
MINIMUM REQUIREMENTS:
Bachelor's degree in Quality Engineering.
Six to eight years work experience in quality assurance field.
Knowledge of Total Quality Management, ISO/QS 9000 and statistical methodology.
SKILLS REQUIRED:
Knowledge of Process Improvement, Lean Manufacturing, Six Sigma.
Strong analytical skills, performing Root Cause Analysis.
Attention to detail and thorough.
Ability to deal with complexity.
Ability to read blueprints and problem solve.
Ability to manage and develop employees.
Excellent communication and interpersonal skills.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.