Design for Service Serviceability Specialist
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position...
Ford Customer Service Division (FCSD) is restoring the Design for Service (DfS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development. The DfS Serviceability Specialist is responsible for supporting commodity specialists with live serviceability assessments to Product Development, conducting digital serviceability studies and evaluating new software that may be used in the future to improve study quality and/or efficiency.
What you'll do...
Improve serviceability in future product designs.
Conduct digital assessments on new vehicle designs to assess feasibility to service vehicle components, systems, assemblies etc. as requested by the Commodity Specialists or as defined by the Program Requirement List (PRL).
Develop the study package using CAD data from the Vehicle Program Team's Teamcenter Buck
Use Vis-Mockup, Vis-Jack, Kineo Pathfinder/Path Planning Plus, and/or digital service tools to evaluate feasibility to service the target part or assembly.
Create a Serviceability Study Assessment Report that documents the results of a study including any access issues (human, part, or tool).
Participate in Virtual Series Events/GPDS Design Review Events to provide support to the DfS Program Manager or Commodity Specialists during the review of serviceability issues.
Support maintenance of Global FCSD assessment methods that support digital serviceability study development and training.
Evaluate new software packages to determine its value to enhance the team's capability to perform serviceability studies.
Conduct testing on new (beta) software to evaluate effectiveness of enhancements and identify issues that would need to be addressed before release.
Complete special projects related to digital serviceability (processes and application) as needed.
Deliver common and efficient global processes.
Support global program management processes.
Culture/Our Truths
Demonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration.
Utilize empowerment, coaching/counseling, team building and process improvement to create a work atmosphere that develops employees to their fullest potential.
Represent Voice of Customer/Voice of Dealer in cross-functional meetings.
You'll have...
This specialist should have a strong process orientated mindset, be comfortable working with cross-functional teams and various levels of managements and ability to view things with an open mindset to drive efficiency.
4-year college degree or equivalent experience and education
Key knowledge/experience preferred:
5+ years CAD experience.
Strong automotive serviceability knowledge.
Strong teamwork and collaborative behaviors.
Self-starter capable of operating independently and adapting to dynamic needs.
Persistent attention to detail.
Ability to handle multiple, often conflicting priorities.
Ability and interest to learn new concepts and technologies.
Experience and ability to:
Lead through influence and collaborate across the Enterprise.
Use data and customer insights to influence strategic decisions.
Even better, you may have...
Vis-Mockup, Teamcenter and/or 3DX experience a plus.
Global experience in working with all regions (Eu, S. America, International Markets, China) a Plus
Competencies and Skills:
Communication
Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.).
Ability to simplify and communicate complex processes.
Possess strong interpersonal skills, demonstrating professionalism in all actions.
Own Working Together
Collaborative team player focused on building strong relationships.
Believe in skilled and motivated people working together.
Focused on continuous development of self and others.
Persistent attention to detail.
Strategic Thinker
Ability to work independently, forward-thinking.
Ability to manage multiple, sometimes conflicting priorities.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above?
No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 26327