Position Summary: The Energy Assistance Services (EAS) Case Specialist is a grant funded position which meets the basic needs for food, energy, housing, transportation, and more for low-income clients. applicants through transactional services.
Essential Responsibilities:
Greet clients and establish rapport. Approach clients and colleagues with an open and professional stance, showing respect for each person as a helping professional worthy of trust.
Work to strengthen client sufficiency and external supports; empower clients to become more independent of emergency services by averaging 4-5 cases with transactions per day (20-25 per week).
Promote Pathway of Hope (POH) services to potential clients and facilitate case management of families using the POH plan.
Use assessment tools provided to help with case planning for transactional and relational work
Coordinate services to meet client needs by using the case plan, linking clients with available resources to help them achieve their goals.
Maintain awareness and relationships with community agencies and other social services agencies to help coordinate services to clients
Participate in committees, meetings and conferences as requested by the supervisor.
Become fluent in the use of the Information Management System used by The Salvation Army to maintain client files, statistical information and other reports as needed
Enter and save transactions for reserving needed funds for clients, monitor the available fund balances and request additional allocations as appropriate
Perform other duties as assigned
Qualifications:
Education/Experience:
Degree in social work, sociology, psychology, or related field from an accredited college or university
LLBSW or LBSW preferred.
An equivalent combination of education and relevant professional work experience that provides for the same skills and abilities may be considered
Computer Skills:
Proficient in Microsoft Office Suite
Maintain strict confidentiality
Complete SFH Train the Trainer certification and keep current on guidelines, as needed
Certificates and Licenses:
Must have a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.