AI Product Trainer
Are you looking for an exciting new opportunity in 2024? Thomson Reuters is looking for an AI Product Trainer team to join the Customer Success team!
About the Role
Thomson Reuters is looking for an AI Product Trainer to join our Customer Success team. Your responsibilities will include assisting with onboarding and training our small law customers on our generative AI software and developing and implementing strategies to drive product adoption and maximize usage.
As the AI Product Trainer, you will:
Onboardand train customers on our software, including develop customized training programs to serve specific client needs
Field requests for promptingtroubleshooting/assistance
Communicate with internal departments to ensure client needs are being met
Occasionally provide training and support to prospective customers in trials and pursue related initiatives to support our sales team
About You
You have a law degree/formal legal education
Must have bar admission in at least one state
Transactional law experience as a practicing attorney
Ideally, you have worked in legal technology and/or with AI-based software platforms
You have experience with training and interacting with customers regularly
You are interested in learning about new technology and software - we offer a suite of cutting-edge A.I.-based software products
You are personable, have a positive attitude, enjoy problem-solving, and helping customers
You enjoy working on cross-functional teams and contributing to broader outcomes-particularly ones focused on positive customer experiences
Hybrid locations:
Ann Arbor, MI
Eagan, MN
New York City, NY
Carrollton, TX
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model:We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing:Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work:We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Compensation:$75,000-$110,000
Compensation includes base salary and a variable compensation that is directly related to your success
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In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.
Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The location(s) for this role include one or more of the following metro locations: Los Angeles, New York City, San Francisco, Washington, DC. The base compensation range for the role in any of those locations is $81,600 - $151,600. The base compensation range in other locations may vary. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based... For full info follow application link.
As a global business we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
