Department: Residence Education and Housing Services
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Description Summary
The Assistant Director of Housing Operations, as a member of the Residence Education and Housing Services team, is responsible for being a transformational property manager in leading a thriving Daniell Heights/shared house community and assisting students in transitioning to independent living. This position is a champion of leading ecient logistical operations, ensuring precise organization as a property manager in overseeing all administrative functions of the campus apartments and houses, including contracts, tenants, applications, assignments, occupancy, and billing. This position will ensure their operational approach prioritizes assisting students to successfully transition to independent living by creating educational initiatives that successfully prepare students for the transition, provide guidance to help students establish agency in exploring solutions, and connect them with supportive resources.
Essential Duties & Responsibilities (other duties may be assigned)
* Responsible for all aspects of property management related to Daniell Heights apartments and the shared houses, including but not limited to contracts, applications, assignments, occupancy, billing, move-in, move-out, and recruitment.
* Maximize the utilization of the housing management Software (THD) to ensure accurate and ecient management of apartment/house properties accuracy and proactively expand its function to improve operations.
* Monitor rent payments and execute accurate nancial transactions related to student housing in collaboration with Student billing.
* Lead and coordinate multiple educational outreach initiatives to assist students in successfully transitioning to independent living both on and o campus.
* Provide guidance, resources, and assistance to students seeking support for challenges students are facing in o campus housing.
* Co-supervise, train, and provide ongoing leadership to the Housing Operations Coordinator who is responsible for oversight of the Operation Assistants and assists the department in various projects.
* Serve as primary communication lead for residents in Daniell Heights and shared houses addressing student concerns in a timely manner.
* Create a communication plan for the Daniell Heights/shared house communities that will provide regular and timely updates about policies, procedures, urgent events, available resources, and other pertinent updates related to their housing experience.
* Lead the contract release process for the contract release committee in reviewing requests from students to break housing contracts and manage the case communications ensuring accuracy through the Maxient system.
* Coordinate with the Housing Operations Coordinator in the oversight of the Operation Assistant position.
* Partner with the Facilities lead in monitoring and resolving facilities issues within Daniell Heights and shared houses.
* Partner with the Facilities lead in Daniell Heights in maintaining accurate apartment availability and collaborate on the oversight of the apartment inventory damage assessment process.
* Assist the Associate Director and housing team in all aspects of housing processes as assigned to ensure an excellent student service and customer service experience for stakeholders.
* Assist the housing team in ensuring central oce operations are providing excellent public facing customer service support.
* Apply safety-related knowledge, skills, and practices to everyday work.
* Actively engage in creating an inclusive, welcoming, and professional work environment for sta, students, and visitors.
* Participate and actively engage in University continuous improvement initiatives and strategies and apply knowledge to everyday work.
Required Education, Certifications, Licensures (minimum requirements)
* Bachelor's degree in Business, Hospitality Management, or a related eld
Required Experience (minimum requirements)
* Two years experience (by time of hire) in working in a student services unit or hospitality management in a full time professional capacity.
* Two years of professional oce management experience.
* Three years experience using software systems, personal computers.
Desirable Education and/or Experience
* Master's degree in Higher Education, Hospitality Management, Business, or a related eld is strongly preferred. 3 or more years in a higher education setting. Having experience in the residence life eld in a University setting is preferred.
* Two or more years managing apartment properties, leases, residency etc.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
To maximize our eectiveness and success and to serve as campus leaders in developing sta talent, the cross divisional model adopts the following core required knowledge, skills, and/or abilities for all positions:
Skills:
* Strong project management skills: Lead complex logistical operations related to property management that are well organized and are seamlessly woven into University systems in an ecient manner.
* Communication skills: ability to communicate eectively with... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.