A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Monitoring the Pathology Flight Board to direct staff to meet the department?s timeliness metrics of the Phlebotomy Department.
- Functional supervisor of the phlebotomy team along with management
- Monitor and asses daily workflow and workload and course correcting as necessary.
- Serve as a liaison between the phlebotomy department and the nursing floors.
- Monitor simultaneously Pathology Flight Board, MiChart, When to Work Software, and SoftLab to direct staff and meet timeliness metrics.
- Respond to Flight Board Alarms to prevent delay in patient care.
- Complete and manage the handling of incoming, duplicate, or overdue orders.
- Assist in the identification and resolution of operating problems related to workflow, scheduling, and deployment of staff.
- On a rare occasion be able to perform blood draws from more complicated patient.
- Participates in training (detailing the Flight Board workflow), mentoring and support to new employees and less experienced staff. (As it relates to the Flight Board and workload distribution).
- Assist Associate Supervisors with workload assignments.
- Other duties as assigned.
Customer Service
- Actively listen and respond quickly and professionally to the customer?s needs, offering assistance, and ensuring customer satisfaction.
- Provide the highest level of customer recovery skills.
- Maintain customer rights in accordance with institutional policies by demonstrating.
a. respect for the individuality and wishes of others.
b. honoring cultural and religious differences.
c. maintaining confidentiality of information and demonstrating ethical behaviors based on honesty, fairness, and equity.
- Document problems and resolution; notify appropriate laboratory or clinical staff.
- Flex to units/locations where patient volumes are high.
- Maintain work area in a well-stocked, clean condition.
- Provide feedback, to associate supervisor, supervisor, and manager.
- Work effectively with others to accomplish goals.
- Follow appropriate ordering procedures using HIS and LIS
- Process lab orders from Hospital Information System (HIS), utilizing all appropriate resources to ensure that proper lab work is being completed.
- Utilize the Laboratory Information System (LIS) to complete lab ordering process and cancellations, as appropriate.
- Demonstrates ability to navigate Chart Review in the HIS to problem solve, identify previously completed testing, answer questions, etc.
- Demonstrates ability to track specimens in the LIS from Blood Draw to performing laboratory.
Follow Safety Policies
- Comply with safety instructions and observe safe work practices.
- Adhere to Hand Hygiene policy.
- Stay familiar and know where to locate fire and disaster plan.
Professional Development
- Fulfill departmental continuing education requirement.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Ability to understand medical documentation and general knowledge of medical terminology.
- Demonstrated excellent verbal and written skills, to communicate with all areas of the organization, as he or she may be interacting with clinicians, management as well as front-line staff.
- Must be an active team player and be able to work independently.
- Strong organizational and prioritization skills.
- Outstanding customer service skills.
- Exhibits a professional and positive image when interacting with faculty and staff.
- Able to handle multiple responsibilities in a fast-paced environment with accuracy.
- Demonstrate the ability to work well under pressure and meet deadlines.
- Demonstrate strong problem-solving skills.
- Ability to multi-task effectively and balance competing priorities without losing the ability to provide excellent customer service and patient care. This position can be very fast paced, with multiple items needing attention at the same time.
- Ability to independently exercise good judgement, especially of working an off shift where little to no management personnel available.
In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
- High School diploma or equivalent combination of education and experience.
- Demonstrated customer service skills.
- At least 3 years of Phlebotomy experience
- Requires frequent (standing/walking/sitting) for long periods of time in front of multiple computer screens.
- Familiarity with UMHS electronic med
