A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The Michigan Medicine Department of Pathology Associate Operations Director will oversee pre-analytical services including Specimen Processing (including sendouts and external results) and Phlebotomy (inpatient, outpatient, and satellite). This role is expected to work independently and in collaboration with clinical laboratory personnel, regularly exercise good judgment in setting priorities, resolving operational problems, and the application of policies, procedures, and methods. Primary duties are primarily administrative in nature including overseeing, optimizing, and maintaining superior quality across all phlebotomy services and the specimen processing sections.
Departmental Duties
- Direct and coordinate assigned operational activities for clinical services in assigned areas in collaboration with managers and directors.
- Serve the needs and requests of departmental leadership and institutional leadership, and clearly communicate goals, challenges, and opportunities to both groups; be a liaison between both groups.
- Attend selected or assigned departmental and hospital administrative meetings, and routinely communicate information back relevant departmental stakeholders.
- Ensure the availability of accurate, timely data on service levels of assigned areas and present this data regularly to departmental and institutional leadership. Investigate, describe, and correct variances, discrepancies, and subpar performance on a regular basis.
- Actively participate in departmental initiatives, meetings, and goals as directed. Present updates at regularly scheduled departmental meetings.
Operational Oversight
- Provide primary operational oversight of assigned areas (specimen processing and phlebotomy) with authority to make operational decisions.
- Be accessible to staff to provide on-site, telephone, or electronic consultation for operational issues in accordance with policies and procedures established by the Chief Department Administrator, Operations Director(s), Division Director(s), and Laboratory Director (CLIA).
- Inform staff of new or changed policies and procedures as well as divisional goals and priorities. Clarify questions and provide the purpose and expected outcome of any changes that impact staff.
- Work with the clinical laboratory leadership team and staff to make changes to workflow to achieve maximum effectiveness and quality. Communicate and resolve barriers to achieving these objectives.
- Serve as clinical/laboratory services resource for internal and external stakeholders.
- Oversee the implementation of new and revised operational policies and procedures.
- Establish an inclusive atmosphere that promotes engagement, satisfaction, and safety for all patients and employees.
- Maintain Pathology Handbook policies related to assigned areas and provide modifications in coordination with medical leadership.
- Recommend workflow redesign and reengineering for improved operations supporting LEAN principles.
- Take call in rotation with other operational leaders in the department as scheduled. Call time requires this individual to be available at a minimum by phone, and possibly in person, when issues arise requiring attention from the Pathology Administrator On-Call. Escalate urgent issues up chain of command immediately.
- Routine travel between the Michigan Medicine primary campus in Ann Arbor and the University of Michigan North campus in Ann Arbor. These campuses are approximately 2 miles apart and free transportation is available between them. Occasional travel to satellite locations where the department provides phlebotomy services. The Associate Operations Director is expected to be visible to staff on-site, and available to and engaged with staff.
Manage Budget/Finances of the Clinical Laboratories
- Be familiar with section budget and assist with ongoing review and planning for personnel, equipment, materials, and space.
- Be familiar with vendor contracting and supply procurement and assist procurement services lead as needed.
QC/QA/Compliance
- Monitor integrity of data collection and use of protocols and procedures. Report any concerns regarding data integrity or collection/presentation methods.
- Monitor compliance with University and departmental policies and safety programs.
- Optimize workflows in a manner that is compliant with all regulatory requirements and provides the highest quality outcomes for our patients.
Personnel/HR
- Direct supervision of assigned managers.
- Evaluation of employee performance and development, including fostering employee empowerment, leadership, and responsibility; facilitate communication and conflict resolution.
- Manage the process of requesting, posting, and hiring new employees for direct reports. Participate in the resolution of employee discipline, complaints, and grievances.
- Review, endorse, and modify the recommended employment, promotions, and salary increases of laboratory staff.
- Manage the termination and off-boarding of direct reports.
- Engage Human Resources as required and inform Chief Department Administrator of any significant personnel issues that rise to the level of leadership review.
- Actively participate in Pathology administration meetings and activities. Meet with peer and senior operational and administrative directors to collaborate, share information, and be open to giving and receiving feedback in a constructive, professional manner.
- Manage Projects and Efficiency of Assigned Service Areas
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