Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Most Loved Workplace®
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FCM Training Consultant
PRIMARY PURPOSE : To train, organize, develop and deliver core curriculum to field case management staff; to maintain a schedule of regularly delivered training in assigned areas; and to ensure high quality training is delivered supporting internal and external client needs. Designs training plans and materials; and organizes and conducts training programs for applicable business units. Ensure training is addressing quality of service as determined by FCM quality scores.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Develops and designs training materials and programs in both classroom and web-based environments.
Delivers training program that meets, supports, and incorporate business needs, objectives, strategies, and policies.
Identifies the present and future needs of training classes and existing colleagues after analysis of overall course framework.
Creates and maintains assessment and evaluation tools used consistently for internal users.
Maintains product knowledge, industry knowledge, and familiarity with claims management internal processes.
Acts as liaison between the business units to deliver effective curriculum and training programs that achieve the defined learning and business objectives.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
QUALIFICATIONS
Education & Licensing
RN licensure with CCM; or graduate degree in health or human services field required with a one of the following certifications: CCM, CDMS, or CRC.
Experience
Five (5) years of experience in medical case management preferred or equivalent combination of education and experience required. Training experience including presentations and Microsoft related products experience preferred.
Skills & Knowledge
Excellent knowledge of Adult Learning and blended learning methodologies
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Excellent problem-solving skills
Ability to provide blended learning opportunities for colleagues
Ability to link content and delivery of cross-functional subjects
Ability to conceptualize, plan and initiate appropriate action
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000-$90,000 . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
