Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work. Nordson Industrial Coating Systems (ICS) designs equipment our global customers rely on for the precise application and curing of liquid paint, powder finishes, container barrier coatings and ambient temperature adhesives and sealants. Production lines work smarter with custom engineered robotic solutions from Nordson Industrial Coating Systems. The Field Engineering Supervisor will be responsible for successfully managing the activities of the Cold Material field service technicians including paid service calls and rebuilds, warranty execution, installation work, and courtesy visits. As part of the Cold Materials leadership team, this role will provide applicable global field technical service as needed in support of the international regions. Key deliverables include ensuring continued focus on the safety and quality in the execution of service and installation work, as well as, providing a safe environment for the Wixom employees and customers. ESSENTIAL JOB DUTIES & RESPONSIBILITIES * Support the relationship management of key customers and distributors, focusing on a superior customer experience including timely responsiveness, top notch quality and flawless execution. * Support sales to assist in maximizing revenue tied to service, installations, and rebuilds. * Develop team members, manage on-going capacity needs and planning for succession. * Manage field service operations, including tactical capacity planning and field engineering utilization. * Maintain 5S of all service rebuild/assembly/lab areas, execute operating order and provide a safe environment for employees and customers. * Ensure all quality issues are appropriately escalated and resolved through problem solving tools and the CAPA/NCL process. * Ensure results and reporting are delivered in an accurate and timely manner, meeting all ISO requirements while managing process effectiveness and improvements. * Manage hazardous material storage and disposal for the Wixom facility. * Manage field service budgets to plan; provide guidance on future equipment investments. * Provide global support and training as required. * Maintain ticket assignment aligning with quote/invoice process. * Perform other duties as assigned. EDUCATION AND EXPERIENCE REQUIRMENTS * Associate degree or 5 years supervisory experience in lieu of degree * Minimum 5 years of experience in industrial field service-related functions * Demonstrated experience with industrial applications and electro-mechanical troubleshooting skills preferred. * Experience in the finishing industry is preferred. SKILLS AND ABILITIES * Detail-oriented, self-starter with strong communication, organizational, and problem-solving skills. * Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. * Proficiency in Microsoft Office, SAP and C4C preferred. * Strong interpersonal skills to work across organization in matrix structure. * Ability to lead, influence and manage projects accurately and confidently. WORKING CONDITIONS & PHYSICAL DEMANDS Field & office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. TRAVEL REQUIRED Estimated 15% - International and Domestic #LI-TT1 Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.
