People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of more than 60,000 dedicated people - including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities - and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.
About Royal Oak Hospital
Recognized by U.S. News & World Report as the #2 hospital in Michigan and one of the top hospitals in the country. It is a major academic and referral center with Level I adult and Level II pediatric trauma designations. The advanced capabilities and clinical expertise within this center have earned it Magnet designation four consecutive times and has the distinct honor of housing Michigan's first Diagnostic Imaging Center of Excellence.
Job Summary
Responsible for all daily operations and services of assigned department including equipment, policies/procedures, quality, safety, personnel, and financial activities in accordance with all regulatory/accrediting agencies' requirements, and corporate/laboratory standards of operations. Reports to the operations director of assigned department.
Essential Functions
Operations: Plans, organizes, maintains and controls all operational aspects of his/her assigned department including operations of equipment and process workflows; evaluation and implementation new technology and service alternatives. Maintains Outreach client retention through timely and accurate services and resolution of complains and concerns. Maintains consistent communication with assigned Operations Director.
Financial: Establishes department operating budget; maintains operational budgets within budget plan.
Quality: In compliance with various regulatory and accrediting agencies, maintains quality control review and records of all equipment; creates, monitors and reports on quality assurance metrics; reports and follows through on RL Solutions; continually strives for quality improvements within the department.
Supervision of laboratory personnel: Interviews and selects new staff; responsible for orientation, training, continued competency of all staff; staffing schedule, performance evaluations; provides resources and environment for development and continuing education. Holds staff meetings; maintains open communication with direct reports. Identifies and reports recommendations for staffing needs with the development of departmental objectives including costs/benefits, resources, and potential changes in responsibilities and/or staff re-scheduling; implements latter as approved; recommends salary adjustments of direct subordinates.
Policies and procedures: Formulation, implementation and maintenance of operational and technical methodology policies and procedures to meet quality standards for patient and clinical services, to satisfy all related corporate and laboratory regulatory and accrediting agencies requirements, and to meet patient and employee safety standards.
Management resource of the area: Able to perform, discuss and consult on his/her operational procedures and activities; prepares/presents proposals, summary reports for upper management as requested. Attends committee meetings as required/requested. Maintains/ participates in continuing education.
* Couriers: Responsible for courier routes (pickups and deliveries); build, utilize and maintain RIMMS software
* Customer Service: Responsible for handling new client set-up, resolution of incoming client phone call questions, and complaints/concerns; delivery of test results by phone, fax and/or mail
* Imaging/Storeroom: Responsible for Patient Services Center leases and utilities; oversees landlord and building contractor projects as needed; handles equipment/furniture for Outpatient areas; maintains client inventories
* Phlebotomy: Responsible for coordinating and managing the day-to-day phlebotomy operations for inpatients, outpatients (Patient Service Centers), client's offices (in-office) and nursing homes (Long Term Care)
* Processing: Responsible for coordinating and managing the day-to-day processing operations for inpatients and outreach including the coordination of all 3 shifts to achieve a seamless standard 24/7 operation.
Manages the human resources of the department to ensure the quality of work and achievement of department goals. Councils and disciplines staff to ensure quality of work and adherence to Hospital Policies and Procedures in compliance with all Federal and State regulations and contractual agreements.
Assists on special projects as assigned by upper management. Also assists on bench when needed.
Qualifications
Required Bachelor's Degree AP/CP Office: Bachelor's degree required. Equivalent years of experience may be considered in lieu of the degree.
Certification per policy in appropriate discipline required. Specialty certification in appropriate discipline preferred.
BENEFITS:
Corewell Health offers a comprehensive benefits package to meet your financial, health and life-work balance goals.
NEW On-demand pay program - powered by Payactiv
Generous paid time off, holidays and flexible scheduling
Our employees receive special discounts on... For full info follow application link.
Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.