Job Coach/Retention Specialist-Pontiac, MI
In Person
Anticipated deadline to submit application: March 22, 2024 at 12:00pm EST. Position may close early if application limit is met. Apply promptly for full consideration
The Opportunity
CEO is seeking a Job Coach/Retention Specialist (JC/RS) who is responsible for helping program participants stay focused and motivated while working on transitional job sites and in their efforts to obtain permanent employment. Through early intervention and appropriate support services, they are devoted to helping participants stay motivated while working in temporary employment and focused on their efforts to retain permanent employment. The JC/RS has a caseload of participants to whom they provide support services to ensure they become job start ready. They monitor participant progress utilizing weekly targeted case management, motivational interviewing, and connections and referrals to other support services agencies.
The JC/RS is also responsible for helping CEO achieve targeted retention outcomes. They will keep participants engaged in CEO services and in the labor force for twelve months from the start of the first full-time job placement. A successful JC/RS understands customer relationship management and the importance of quality data entry. They will be responsible for maintaining and documenting the status of the relationship between our participants and CEO in our case management system.
Who We Are
The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities.
What began as a demonstration project of the Vera Institute of Justice in the 1970s to address employment barriers facing the formerly incarcerated following release in New York City has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.
Who You Are
- You’re deeply dedicated to social justice and perhaps are already working in the re-entry space
- You're experienced in providing feedback and guidance to clients to encourage their growth and continued development of their knowledge and skills
- You come to CEO with at least 2 years of experience teaching or leading group presentations
- You’re passionate about making an impact on people's lives and interested in guiding them to achieve their career goals through a balance of accountability and empathy
- You are a people-person and love to inspire others to reach a goal and perform to the best of their ability
- You have strong customer service skills and take a human-centered approach when communicating with participants
- You have strong time management and prioritization skills
- You’re able to anticipate problems, evaluate them, and determine and implement solutions
- You’re computer savvy (demonstrated word processing skills, ability to use the Internet to research job opportunities, familiarity with Salesforce preferred)
Responsibilities
Responsibilities of the Job Coach / Retention Specialist include but are not limited to:
Job Coaching
- In collaboration with colleagues, ensures that at least 70% of participants become Job Start Ready
- Guide and coach participants in key preparatory activities tied to employment, including writing professional resumes, networking, and mock interviewing
- Use motivational interviewing techniques as appropriate to help guide participants to goal achievement
- Maintain weekly contact with participants to track their progress to interview readiness
- Makes appropriate referrals to outside agencies when necessary; documents in Salesforce
- Facilitate group sessions and workshops to build employment readiness skills
- Build positive relationships with criminal justice partners in various settings, including parole bureaus and correctional facilities
- Regularly discuss participant process and status with colleagues
- Engage participants in ongoing discussions about their employment goals
Retention Services
- Maintain frequent contact with participants
- Research and connect participants to educational and vocational opportunities as related to their short- and long-term goals
- Provide participants with continued life skills education and relevant resources
- Advocate for participant needs with parole officers and other constituencies
- Distribute retention incentives to participants
Direct Support
- Engaging participants in ongoing discussions about their employment goals
- Using motivational interviewing techniques as appropriate to help guide participants to goal achievement.
- Developing and producing a professional resume for each participant
- Maintaining weekly contact with participants to track their progress to interview readiness
- Facilitating group sessions and workshops to build employment readiness skills
Administrative Support
- Regularly discussing each participant's job start ready progress with colleagues; problem solving with colleagues when needed
- Reviewing participants’ daily performance rating provided by their worksite supervisor
- Maintaining accurate client records in Salesforce; updating progress notes in Salesforce during and after each meeting with participants
- Maintaining contact with work crew site supervisors; exercising responsiveness to their concerns
- Recording and reporting monthly progress summaries for each participant, detailing steps taken to resolve challenges and the quality of overall participant participation
- Performing other tasks and responsibilities that will be assigned from time to time
Compensation and Benefits
The salary for this position is $46,288.00. In an effort to be both equitable and transparent, CEO's compensation philosophy considers a variety of factors, including, but not limited to, experience, internal equity, and home office location in making a final determination on our salary offer.
We recognize that salary is a part of the overall compensation package and also provide a comprehensive benefits package, including medical and dental coverage, as well as professional development opportunities and training, including regular training opportunities in Motivational Interviewing (MI). MI is one evidence-based skill that reentry and human service professionals can utilize when supporting participants to achieve their goals.
We also offer paid parental leave, participation in a retirement plan, sick and vacation leave, paid holidays and more. We are a workplace that promotes continual learning and teamwork, offering lunch and learns, team outings, holiday gatherings and more for our staff.
